Course Summary:

Safety is a concern in any workplace, but a jail presents very unique challenges that are unlike any other type of work environment. By its nature, a jail is potentially a very dangerous place. Without a thorough understanding and application of jail security principles, chaos would ensue. However, with proper planning and implementation, a jail can be operated in a relatively safe and secure manner.

In this course we will identify the definition of security as it relates to jails, illustrate the components of a jail security system and offer methods available to reduce security problems within jails.

Time: approximately 30 minutes

Learning Objectives:

• Identify the definition of security as it relates to jails.
• Understand the components of a jail security system.
• Recognize methods available to reduce security problems within jails.

Key Topics Include:

• The Goals of Jail Security
• Admitting and In-Processing: Classifying the Inmate
• Control of Contraband
• Escorting Inmates
• Release Procedures
• Inmate Counts
• Controlling Drugs and Medications
• Weapon, Tool and Key Control
• You're Never Finished Planning
• The Security Plan
• Security Demands Documentation
• Risk Reduction

Course Summary:

Contraband is most often smuggled into jail by trustees, visitors, and jail staff. Once contraband infiltrates the system from the outside, inmates can move it around the facility with relative ease, unless officers are alert to the danger.

This course will show the corrections officer how to identify the various types of contraband found in a corrections setting, understand how to properly search an inmate and a cell for contraband, as well as recognize the importance of frequent security inspections.

Time: approximately 30 minutes

Learning Objectives:

• Identify the various types of contraband found in a corrections setting.
• Understand how to properly search an inmate and a cell for contraband.
• Recognize the importance of frequent security inspections.

Key Topics Include:

• Contraband Defined
• Everyone Gets Searched
• Examples of Contraband
• Contraband Entry and Movement Portals
• General Searches
• Shakedowns
• Conducting Cell Searches
• Searching Common Areas
• Screening Mail
• Vehicular Searches
• Perimeter Searches
• Security Inspections
• Inmate Head Counts
• Rules for Conducting Inmate Counts

Course Summary:

One of the primary roles of the corrections officer in a jail is to provide for the safety and security of those inmates put into his or her custody. As with any kind of work environment, there are times when inmates under your care will become ill or injured and require first aid.

This course will show you how to correctly assess a situation and process the information before administering first aid, recognize what steps need to be taken in accordance with the Emergency Action Principles, know and understand the proper procedures when an inmate becomes ill or requires first aid, and finally, understand the importance of keeping accurate medical records.

Time: approximately 30 minutes

Learning Objectives:

• Determine how to correctly assess a situation and process the information before administering first aid.
• Recognize what steps need to be taken in accordance with the Emergency Action Principles.
• Know and understand the proper procedures when an inmate becomes ill or requires first aid.

Key Topics Include:

• Disclaimer
• Four Medically Related Responsibilities:
• Inmate Medical Complaints
• Basic Procedures for Medical Emergencies
• Controlling Medical Supplies
• Dispensing Medicines to Inmates
• Reporting Medical Supply Distribution
• Dealing with Medical Emergencies
• First Aid Defined
• Your Duties and Obligations
• Dialing 911
• Inside Your First Aid Kit
• Learning Your ABCs
• Danger
• Response
• Airway
• Circulation
• The Basics of Mouth to Mouth
• Moving a Victim into the Recovery Position
• Dealing with Scratches and Minor Wounds
• Caring for Major Wounds
• Handling Sprains and Strains
• Treating Burns
• Caring for Eye Injuries
• Defining Triage

Course Summary:

As a corrections officer, you spend every day balancing the public's demands and expectations regarding how you should do your job with the protections afforded suspects by the Fourth, Eighth and Fourteenth Amendments to the Constitution.

In this course, you will learn what Constitutional rights are addressed by the aforementioned amendments, plus the importance of clear-cut administrative guidelines written for you by your institution to both direct you in your decision making processes while working with the jail population and minimize your exposure to liability.

Time: approximately 30 minutes

Learning Objectives:

• Provide jail personnel with a proactive, easy-to-apply approach to protect against liability.
• Determine how to protect personnel against liability for alleged acts.
• Recognize the process for protection against liability for the acts or failures of fellow employees.

Key Topics Include:

• Public Demands and Expectations
• The Original Policy Manual
• Bill of Rights: Fourth Amendment
• Jail Search Justifications
• Frisk and Rub Searches
• Correcting Errant Behavior
• Immunity from Prosecution
• Determining Liability
• Law Enforcement Decision
• Levels of Misconduct
• The Deadly Dozen
• Differences in Jail Populations
• Establishing a Sound Departmental Culture
• Miranda Revisited
• The Proper Use of Force
• Levels of Force
• Cases Impacting Jail Liability
• Taking Someone into Custody
• Jail Population Trends
• Jail Lawsuits: A Critical Problem

Course Summary:

Mental illness is a growing concern in the criminal justice system. According to Human Rights Watch and the Bureau of Justice, prisons and jails house three to four times more mentally ill individuals than mental hospitals. Staff at city and community jails estimate that 25 percent of the jail population is mentally ill.

This course will help corrections officers learn to recognize inmates who may be suffering from mental illness, understand the impact of mental illness on inmate behavior and identify methods for managing inmates with mental illness.

Time: approximately 30 minutes

Learning Objectives:

• Recognize inmates who may be suffering from mental illness.
• Understand the impact of mental illness on inmate behavior.
• Identify methods for managing inmates with mental illness.

Key Topics Include:

• Mental Illness in Jails
• Deinstitutionalization
• Security Versus Treatment
• Incarceration Fosters Mental Illness
• Recognizing Mental Illness in Inmates
• Schizophrenia
• Managing Inmates with Schizophrenia
• Mood Disorders
• Managing Inmates with Mood Disorders
• Anxiety Disorders
• PTSD3
• Managing Inmates with Anxiety
• Antisocial Personality Disorder
• Managing Inmates with Antisocial Personality Disorder
• Suicide
• Signs of Suicide
• Suicide Risk Factors
• Contributing Factors for Suicide
• Suicide Prevention Policies
• Self-Injury

Course Summary:

Contrary to the perception of many outside of the corrections industry, the primary role of the corrections officer in a jail is to provide for the safety and security of those inmates put into his or her custody. Nowhere is this role more important than in the prevention of suicide by inmates. While successful suicides are relatively infrequent in corrections facilities, it is important to note that suicide is one of the leading causes of death in the jail environment.

This course will help the corrections officer recognize the physical and behavioral signs of inmates who are at risk for suicide, understand the proper procedures to follow in order to prevent suicides in jail and identify proper techniques for assisting an inmate who has attempted suicide.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the physical and behavioral signs of inmates who are at risk for suicide.
• Understand the proper procedures to follow to prevent suicides in jail.
• Identify proper techniques for assisting an inmate who has attempted suicide.

Key Topics Include:

• Public Misperceptions
• Why Does the Problem Exist?
• Profile of a Suicide Victim
• Crisis Time
• Initial Screening
• The Importance of Suicide Checklists
• Crisis Related Suicides
• Depression-Related Suicide
• Mental Illness
• Manipulative Inmates
• Suicide by Hanging
• If You Find an Inmate
• Established Protocols
• Prevention
• The Use of Monitors
• Communication
• If a Suicide Attempt is Completed

Course Summary:

There will be times in a jail where it will be necessary to use force or security equipment or restraints in an effort to exert control over an inmate or a group of inmates. The challenge this presents is that the degree of force required to maintain order has to be balanced with the correction officer's obligation to protect the safety and security of the inmates in his or her custody.

This course will explain to corrections officers the circumstances under which use of force is justified, what type of force may be used, the Constitutional issues that must be considered, the types of restraints that may be used and the limitations that apply.

Time: approximately 30 minutes

Learning Objectives:

• Recognize how the constitutional issues regarding use of force differ for convicted prisoners and pre-trial detainees.
• Understand the limitations that exist in the jail environment regarding use of force.
• Identify the different levels of the use of force continuum.

Key Topics Include:

• Use of Force WHEN and AS it is Needed
• When Force is Justified
• When Use of Force is Not Justifiable
• Training is Essential
• Use of Force Continuum
• Threat Level I - Compliant Inmate
• Threat Level II - Passively Resistant Inmate
• Threat Level III - Active Resistance
• Threat Level IV - Assaultive
• Threat Level V - Assaultive with Intent to Cause Serious Bodily Harm or Death
• Split-Second Decision Making
• Use of Restraints
• Preventing Asphyxia
• Constitutional Issues
• Why Is It Important?
• Fourteenth Amendment Four Part Test
• Constitutional Issues - Eighth Amendment

Including important information for both new and experienced customer service professionals, this course helps employees get into the minds of the customers. By understanding the customer, employees turn into professional problem-solvers!

This course covers important basics of customer service such as professionalism and listening skills, as well as advanced tips on handing the most difficult customers.

Course Summary:

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.

Time: approximately 30 minutes

Learning Objectives:

• Understand the meaning of diversity
• Demonstrate knowledge of practical tools for applying principals of diversity in daily activities.
• Identify opportunities for individual growth by accepting and appreciating diversity in the workplace.

Key Topics Include:

• Understanding Diversity
• A Working Definition
• Perception Versus Reality
• Tracing the Roots of Diversity
• A Look Back in History
• "Melting Pot," "Diversity Salad" or "Multicultural Stew"?
• Understanding Our Differences
• Working on Diversity
• Having a Plan
• The Next Step in the Process
• Why is Acceptance Difficult?
• Building on Understanding and Acceptance
• A Key Ingredient
• Valuing the Whole Person
• The Great Lesson of Diversity
• Universal Desires
• Benefits of Diversity in the Workplace
• Benefits of Diversity
• Diversifying the Workplace
• Varying Levels of Awareness
• All Things to All People?

Course Summary:

Harassment is not only illegal, it can also create an uncomfortable, threatening and unpleasant environment for all people within an organization, not just those involved in a specific incident. All employees need to understand what harassment is and how it can affect individuals, their co-workers and the organization overall. Only by having a thorough understanding can employees help identify, report and eliminate harassment from the workplace.

In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they've been a victim of harassment.

Time: approximately 30 minutes

Learning Objectives:

• Understand the role perception plays in potential harassment situations.
• Recognize the impact on your organization of not reporting incidents when employees see them.
• Identify individual responsibilities in creating a zero-tolerance sexual harassment environment.

Key Topics Include:

• A Harassment-Free Workplace
• The Effects of Harassment
• The Federal Laws
• The First Step: Making Sure a Policy is in Place
• Defining Behavior as Harassment
• Unwelcome Behavior
• The Key is Perception
• Severe or Pervasive Behavior
• Adverse Effect
• "Quid Pro Quo" Sexual Harassment
• Hostile Work Environment
• Sexual Harassment Claims

Course Summary 

Harassment is not only illegal, it can also create an uncomfortable, threatening and unpleasant environment for all people within an organization, not just those involved in a specific incident. All employees need to understand what harassment is and how it can affect individuals, their co-workers and the organization overall. Only by having a thorough understanding can employees help identify, report and eliminate harassment from the workplace.

In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they’ve been a victim of harassment.

Time:  Approximately 30 minutes

Learning Objectives:

• Define the role perception plays in potential harassment situations.
• Recognize the impact on your organization of not reporting incidents when employees see them.
• Identify individual responsibilities in creating a zero-tolerance sexual harassment environment.

Key Topics Include:

• A Harassment-Free Workplace
• The Effects of Harassment
• The Federal Laws
• The First Step: Making Sure a Policy is in Place
• Defining Behavior as Harassment
• Unwelcome Behavior
• The Key is Perception
• Severe or Pervasive Behavior
• Adverse Effect
• "Quid Pro Quo" Sexual Harassment
• Hostile Work Environment
• Sexual Harassment Claims

Course Summary:

No one should have to fear for their safety at work. However, the reality is that over two million Americans are victims of workplace violence each year. Educating employees about the warning signs and steps for preventing workplace violence could help your organization avert disaster.

This course will help employees identify the types of workplace violence, recognize behaviors that may be precursors to violence, and understand prevention steps.

Time: approximately 30 minutes

Learning Objectives:

• Identify the levels/types of workplace violence.
• Recognize behaviors and attitudes that may be precursors to workplace violence.
• Understand the steps that need to be taken if you perceive a threat or become a victim of violence.

Key Topics Include:

• Hitting Close to Home
• Sobering Statistics
• The Importance of Being Prepared
• Identifying Violence in the Workplace
• Forms of Workplace Violence
• Violence by Strangers
• Violence by Customers or Clients
• Violence by Co-workers
• Violence by Someone with a Personal Relationship to the Employee
• Trust Your Instincts
• Recognizing the Signs
• What are the Behavioral Signs?
• What are the Characteristics?
• Plans for Preventing Violence in the Workplace
• Steps for Limiting Violence by Co-workers
• Threats from the Outside
• Restricting Public Access to Work Areas
• Other Steps for Limiting Violence from Outside Sources
• Be Mindful of "Triggers"
• When Violence Occurs
• Observe Carefully
• What's the Plan?

Course Summary:

When the term "community policing" is mentioned, citizens will often think only in the narrowest of terms about the issues they know personally, like the D.A.R.E. officer who works at their child’s school or the new bike patrol working the streets of downtown. The reality is this limited perception of community policing only scratches the surface of what "community policing" actually is.

In fact, community policing amounts to a total change in the way law enforcement does its job, moving from a "call and respond" approach to law enforcement to a problem solving style that relies heavily on the cooperation and commitment of community members. Using the COPPS model of community policing in conjunction with an investigative process known by the acronym S.A.R.A., officers will learn to become effective problem solvers in the communities they serve.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the limitations of the call and response approach to controlling crime in a community
• Understand the importance of communication, trust and cooperation to the success of a community policing program
• Identify the steps in the S.A.R.A. process

Key Topics Include:

• Call and Respond
• Fighting a Losing Battle?
• Acknowledging the Problem
• What Is Community Policing?
• The Foundation of Community Policing
• Think Community "Wellness"
• The COPPS Model
• The Importance of Problem Solving
• Solving Problems with S.A.R.A.
• Scanning
• Analysis
• Response
• Assessment

Course Summary:

All of us have likely been around an individual who has drunk too much alcohol at some point. Sometimes these intoxicated individuals can be annoying. Many times the actions of intoxicated individuals can be quite dangerous. Such is the case for law enforcement officers who frequently encounter people who’ve had too much to drink as part of their job.

Dealing with intoxicated individuals can take up a significant amount of an officer’s time on duty. Officers need to understand how to recognize symptoms of intoxication, medical conditions that mimic the symptoms of intoxication as well as symptoms of other drugs/medications that an individual might have ingested. Additionally, officers need to know how to communicate effectively with intoxicated individuals for both the officer and the individual’s safety.

Time: approximately 30 minutes

Learning Objectives:

• Understand the risks inherent in working with intoxicated people
• Recognize the distinctions between a person who is intoxicated and one who is physically or mentally ill
• Identify the symptoms of intoxication

Key Topics Include:

• The Dangers of Alcohol
• Drinking and Driving
• The Dangers of Alcohol to an Officer
• Dangerous Mood Swings
• Symptoms of Intoxication
• Signs of Aggression
• Emotional Control
• Communicating With Intoxicated Individuals
• “Fogging Techniques”
• Medical Condition or Intoxication?
• Diabetes and Hypoglycemia
• Seizures and the Postical State
• Closed Head Injury

Course Description

Part of the screening process that every law enforcement entity puts its applicants through involves matters of character. All departments want to be certain that they are hiring men and women of high moral fiber. Officers are expected to be the "good guys", since their job is to catch the "bad guys." Why is it then, that occasionally the line between the good guys and bad guys become blurred? What happens to the men and women who come into the profession with such high ideals, only to compromise those ideals later?

In this course the learner will gain understanding of the importance of a strong ethical foundation, reinforce how to make good decisions based on this same ethical foundation, and finally see how some situations put an officer in a compromising situation and how to avoid those situations.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of ethics as a foundation for a career in law enforcement
• Identify the types of temptations an officer may face that could challenge his or her code of ethics
• Recognize how compromising one's ethics can make it easier to compromise the next time

Key Topics Include:

• A Higher Standard
• Ethics as a Foundation
• Ethical Behavior is a Choice
• Clarifying Ethical Behavior
• Initial Ethics Training
• The Dark Side
• Why Good People Make Bad Decisions
• An Act of Kindness vs. an Entitlement
• Gifts vs. Gratuities
• Telling the Truth

Course Summary:

As a law enforcement officer, you spend every day balancing the public's demands and expectations regarding how you should do your job with the protections afforded suspects by the Fourth, Eighth and Fourteenth Amendments to the Constitution.

In this course, you will learn what Constitutional rights are addressed by the aforementioned amendments, plus the importance of clear-cut administrative guidelines written by your department to both direct you in your decision making processes in the field and minimize your exposure to liability.

Time: approximately 30 minutes

Learning Objectives:

• Provide law enforcement personnel with a proactive, easy-to-apply approach to protect against liability.
• Determine how to protect law enforcement personnel against liability for alleged acts.
• Recognize the process for protection against liability for the acts or failures of fellow employees.

Key Topics Include:

• Public Demands and Expectations
• Meeting Public Expectations
• Providing a Framework
• The Original Policy Manual
• Bill of Rights: Fourth Amendment
• Types of Searches
• Vehicle Pursuits
• Pursuit Types
• Sacramento v. Lewis
• Immunity from Prosecution
• Determining Liability
• Law Enforcement Decisions
• Levels of Misconduct
• The Deadly Dozen
• The Best Solution
• Establishing a Sound Departmental Culture
• Someone into Custody
• Miranda Revisited
• The Proper Use of Force
• Levels of Force

Course Summary:

Law enforcement and corrections officers play important roles in the legal and judicial process. When laws have been broken, police are responsible for apprehending the alleged perpetrator, and corrections officers are responsible for securing them safely so that they can be tried for the crimes which they have allegedly committed. For those individuals found guilty of a crime, corrections officers will also be responsible for them for the period of time they are incarcerated as inmates. These are both significant roles to be sure, but there are other components to the legal and judicial process of which both law enforcement and corrections personnel need to be aware.

In this course, the learner will gain understanding regarding how his or her role as a law enforcement or corrections professional interacts within the context of the judicial process as a whole. They will also learn the guidelines to follow while testifying in court and finally how his or her appearance or demeanor in the courtroom could impact a jury.

Time: approximately 30 minutes

Learning Objectives:

• Understand how your role as a law enforcement or corrections officer interacts with the legal and judicial process as a whole
• Identify the guidelines to follow when testifying in court
• Recognize the impact your testimony and demeanor in court can have on a jury

Key Topics Include:

• Understanding the Legal and Judicial Process
• How Laws Originate, How Laws Are Interpreted
• Statutory Laws
• Case Law
• Issues Involved in Making an Arrest
• Miranda Rights
• The Booking Process
• Initial Court Appearance
• Bail
• Personal Recognizance and Non-Bondable Offenses
• Preliminary Hearing
• Grand Jury
• Jury Selection
• The Trial
• If Called to Testify
• When a Guilty Verdict is Returned
• Parole
• Right to Appeal
• Law Enforcement and Corrections Officers as Criminal Defendants
• Law Enforcement or Corrections Officers as Civil Defendants

Course Summary:

Even while off-duty, law enforcement officers are still sworn to protect their communities. In addition, they remain responsible for representing their department or agency in a professional manner. These responsibilities mean that an officer will not only need to behave in a courteous manner while off-duty, but he or she may be required to take action to prevent a crime or arrest a suspect while off-duty.

This course will provide learners with an understanding of ethical off-duty behavior and guidelines for engaging in law enforcement activities while off-duty. In addition, learners will receive information about how to make safe and legal off-duty arrests,

Time: approximately 30 minutes

Learning Objectives:

• Understand the difference between your role and responsibilities as an on-duty and off-duty officer
• Identify the appropriate action to take when you witness a crime while off-duty
• Recognize the authority and limitations you have when making off-duty arrests

Key Topics Include:

• “Off-Duty” Definition
• Understanding Community Expectations
• Ethical Behavior and Law Enforcement
• Off-Duty Responsibilities
• How to Be an Excellent Witness
• Being Prepared
• Being Responsible
• Identifying Yourself
• Personal Involvement
• Conflicts of Interest
• Off-Duty Arrest Guidelines
• Off-Duty Arrest Prohibitions

Course Summary:

There are only three things you can do with a risk: avoid it, mitigate it or finance it. Law enforcement is somewhat unique in that it is an inherently risky endeavor where some risks can't be avoided, so the best way to manage risk is to reduce the frequency and severity of losses, and to have some type of risk finance mechanism in place for those inevitable incidents that will result in some type of financial loss for the entity.

This course describes in detail how to apply the three keys to successful risk management in law enforcement - preparation, documentation and communication.

Time: approximately 30 minutes

Learning Objectives:

• Identify the areas of risk impacting law enforcement.
• Understand the need for risk management planning and preparation.
• Recognize the difficulties of practicing risk management in law enforcement.

Key Topics Include:

• Our Definition of Risk Management
• Law Enforcement Risk Management Requires Unique Approaches
• Four Primary Areas of Risk
• Elements of Law Enforcement Risk Management
• The "Deadly Dozen"
• Understand the Legal Environment
• Criminal and Civil Law
• Two Types of Civil Actions
• The Concept of Negligence
• Constitutional Tests
• Actionable Conduct Under USC 1983
• Elements of Law Enforcement Risk Management
• How Do We Get Bad Officers?
• Selection and Placement of Officers
• Advantages of a Comprehensive Policy System
• Types of Policies
• Tips on Writing a Policy Manual
• Five C's for Policies
• Conduct Regular Compliance Reviews
• Defendable Training
• Lack of Accountability
• Risk Manager's Role

Course Summary:

Suicide is one of the leading causes of death in the United States. Understanding this issue requires not only knowledge of complex social and psychological factors, but also considerable empathy to understand the feelings and motivations of those who contemplate suicide.

In this course, the learner will gain understanding about the motivations that lead people to suicidal behaviors, as knowledge about the risk factors and warning signs associated with suicide. In addition, this course will provide information that law enforcement officers can use when working calls involving individuals who have committed or who are threatening to commit suicide

Time: approximately 30 minutes

Learning Objectives:

• List the risk factors associated with suicide
• Determine how to handle calls involving suicide attempts
• Recognize the risks that suicide poses to law enforcement officers

Key Topics Include:

• Suicide in the United States
• Who is at Risk?
• Contributing Factors
• Potential Warning Signs
• Suicide and Mental Health
• Suicide and Law Enforcement
• Suicide Calls Reported Suicides and Ongoing Suicides
• "Suicide by Cop"
• Suicide Risk and Individuals in Custody
• Suicide Risk and Law Enforcement Officers
• Seeking Help

For any organization to be successful, work rules need to be followed and job performance has to meet acceptable levels. When this does not occur, steps need to be taken that will change behavior or performance to meet the organization's needs.

This course will educate managers on the importance of rules and discipline in the workplace and will help them identify steps in the progressive disciplinary process.

Course Summary:

Providing a safe work environment free from drugs and alcohol is the responsibility of every manager. Alcohol and drug awareness training will help your managers learn how they can be part of the solution.

This course will help managers understand how drugs and alcohol can impact your organization as well as help them recognize signs of drug or alcohol abuse within the organization.

Time: approximately 30 minutes

Learning Objectives:

• Understand how drugs and alcohol might be having an impact on your organization.
• Detect physical, behavioral and performance indicators that someone might be abusing drugs or alcohol.
• Identify the types of drugs available and their impact on the people that use them.

Key Topics Include:

• The Drug-Free Workplace Act
• The Basic Requirements
• The Facts You Should Know
• Facts that Should Scare You
• Your Responsibility as a Manager
• First Steps
• Reasonable Suspicion
• Factors Considered in Determining Reasonable Suspicion
• Performance Indicators
• Behavioral Indicators
• Physical Indicators
• Drug Specific Symptoms
• Other Factors Considered
• Commonly Addictive Drugs
• Specific Information by Drug Type
• Careful Intervention
• Drug Testing
• Know the Laws
• Handling the Situation

Course Summary:

Employees are an organization's internal customers, and its most valuable asset. Employee departure statistics show that direct supervisors have a greater effect on turnover than anyone in the organization.

This course will help your managers learn effective supervisory communication skills and identify key characteristics of good supervisors. Also see Supervisory Skills 201.

Time: approximately 30 minutes

Learning Objectives:

• Recognize effective supervisory communication skills.
• Identify key characteristics of good supervisors.
• Understand the skills involved in providing effective supervision.

Key Topics Include:

• The Most Valuable Asset
• Key Characteristics of Supervisors
• Passion for People
• Inspire Creativity
• Employee Support
• Great Conflict Resolution Skills
• Excellent Listening Skills
• Strong Communication Skills
• Staff meetings
• One-on-One Meetings
• Daily Supervisory Walkabouts
• Annual/Semi-Annual Reviews
• Planning, Delegating and Following-up
• Excellent Follow-up Skills
• Creating the "Right" Work Atmosphere

Course Summary:

The best supervisors know that effective management takes more than communication and leadership skills. Take your managers to the next level with this perfect partner course to Supervisor Skills 101.

This course addresses the skills needed to properly assess employee capabilities and understand their job responsibilities. It also covers how to develop employees, performance improvement techniques, and recognition methods. Also see Supervisory Skills 101.

Time: approximately 30 minutes

Learning Objectives:

• Understand how to assess employee capabilities.
• Identify employee development needs and ways to improve performance.
• Identify various methods of rewarding and recognizing employees.

Key Topics Include:

• Supervisor Skills
• Knowing Your Employees' Capabilities
• Employee Success Factors by Job
• Employee Strengths
• Employee Development Areas
• Praise in Public / Punish in Private
• Develop Your Successor
• Formally Train Your Employees
• Orientation Checklists
• Work Rules
• Job Transition Training
• Scheduling and Measuring Training
• Rewarding Employees
• Inexpensive Rewards
• Compensation Rewards
• Traditional Incentives
• Other Employee Recognition Ideas
• Supervisory Impact

Course Summary:

Security is important in all areas of our lives, whether it be our financial, personal, or electronic. Along with the conveniences of the Internet comes a responsibility on the part of the user.

This course will help your employees keep their personal and business information and files safe from viruses and other dangers.

Time: approximately 30 minutes

Learning Objectives:

• Identify who can intrude into your computer and how.
• Recognize the most common and current ways to keep your technology secure.
• Determine simple ways to prevent viruses in order to avoid losing valuable information.

Key Topics Include:

• The Technology Age
• Internet Delivery Options
• The High-Speed Revolution
• The Legacy of Dial-Up
• The Susceptibility of Your Computer
• Attack of the Hackers
• Safeguarding Your Computer
• Common Hacker Tactics
• Internal Computer Security
• Opening E-mail Attachments
• External Computer Security
• Security Precautions for External Devices
• Security Precautions for Data Storage Mechanisms
• Security Precautions for Hardware
• Security Precautions for Software
• Guarding Valuable Information
• The "Do's and Don'ts" of Passwords
• Helpful Hints for Login Passwords
• Methods for Choosing a Good Password
• Electronic Data Protection

Course Summary:

Of all the various types of injuries that occur in the workplace, back injury is one of the most significant. At some point, over 66 percent of all Americans will experience some type of back pain.

This course will present the common causes of back injuries, help the learner identify ways to avoid back injury as will as understand the impact back injury can have on his/her ability to work. See also Basic First Aid, Workplace Ergonomics, and Preventing Accidents in the Workplace.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the common causes of back injuries.
• Identify ways to avoid back injury.
• Understand the impact back injury can have on your ability to work.

Key Topics Include:

• Anatomy of the Back - A Grand Design
• A Nagging Type of Injury
• Common Causes of Back Injury
• The Power of Proper Lifting
• Proper Lifting Technique
• Putting Things Down
• Getting Leverage

Course Summary:

A chain saw can be a valuable tool when used properly. It can also be very dangerous in the hands of someone unfamiliar with the rules for operating it safely. Approximately 36,000 chain saw injuries occur each year with a cost of over $350 million in workers' compensation payments.

This course will provide learners with an understanding of the risks involved when using a chain saw and the steps that can be taken to reduce those risks by using a chain saw safely and efficiently

Time: approximately 30 minutes

Learning Objectives:

• Identify the risks inherent in operating a chainsaw
• Define the term "kickback"
• Recognize the importance of reading the instructions before operating any chainsaw

Key Topics Include:

• Handle with Care
• The Cost of Chain Saw Injuries
• Personal Protective Equipment
• Proper Maintenance
• The Right Tool for the Job
• Transporting a Chain Saw
• Keeping the Saw Sharp
• Starting the Saw
• The Risk of Kickbacks
• Fueling a Chain Saw
• Cutting Smartly and Safely
• Other Safety Factors

Course Summary:

OSHA requires employers to provide their employees with detailed information and training on the chemicals they work with and to keep the information where it is easy to access. This is accomplished by means of the Material Safety Data Sheet (MSDS).

In this course, the learner will gain understanding regarding what an MSDS sheet is and how it is used, as well as knowledge of some of the dangers associated with chemicals and ways to be safe when using chemicals. See also Absorbents and Spills and Bloodborne Pathogens and other Hazardous Materials.

Time: approximately 30 minutes

Learning Objectives:

• Describe what an MSDS sheet is.
• Describe how an MSDS sheet is used.
• List some of the dangers associated with chemicals.
• List some ways to be safe when using chemicals.

Key Topics Include:

• Checking the Contents
• Understanding the Label
• Material Safety Data Sheets (MSDS)
• Information Available All the Time
• MSDS: More In-Depth Information
• Health Explanations
• Clear Labels

Course Summary:

Falls from height remain one of the leading causes of workplace fatalities, and yet many people are of the opinion that risks exist only when one is on a ladder at great heights. In fact, a fall from even the smallest of step ladders can still result in significant injury and even death.

While the statistics are alarming, the good news is that many ladder related accidents can be avoided by simply choosing the right equipment and then using it properly. In this course, we will discuss the different types of ladders available, their limitations and restrictions and the appropriate techniques one should practice to ensure their safety while using them.

Time: approximately 30 minutes

Learning Objectives:

• Identify the 4 different ladder classifications
• Understand the importance of proper ladder setup
• Recognize how to choose the right sized ladder

Key Topics Include:

• The Realities of Ladder Related Injuries
• Types of Ladders
• Choosing the Right Size
• Identifying Hazards
• Defective Ladders
• Ladder Setup
• Ladder Placement
• Setting Up Extension Ladders
• Extension Ladder Safety
• Safety Procedures
• Ladders and Electricity
• Storing a Ladder

Course Summary:

Lawn mowers are an important component in the ongoing efforts to keep our community looking its best. To many people, the sound of lawn mowers running and the smell of fresh-mowed grass are welcome signs of spring and summer's return. One should always keep in mind, though, that there are risk factors involved in operating this powerful equipment.

This course will help employees recognize the risks involved in using lawn care equipment, identify the 4 most common types of lawn mower accidents and ways to avoid them and finally, provide tips for the safe operation of different types of lawn care equipment. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Snow and Ice Management, and Trench Safety.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the risks involved in using lawn mowing equipment.
• Identify the 4 most common types of lawn mower accidents and ways to avoid them.
• Understand the steps involved in the safe operation of different types of lawn mowing equipment.

Key Topics Include:

• Don't Underestimate the Risks
• Four Types of Accidents
• Understanding the Operator's Manual
• Match the Equipment to the Job
• Taking Care of Your Equipment
• Loading and Unloading Mowing Equipment
• Slow Moving Vehicle
• Protective Devices on the Mower
• Protecting Hearing and Sight
• Wear Appropriate Clothing
• Proper Handling of Gasoline
• Checking the Area Before You Begin
• Not a Passenger Vehicle
• Mower Speed
• Rules for Riding Mowers and Tractors
• Mowing on Slopes
• Rollovers
• Weed Trimmer Safety

Course Summary:

Accidents happen. However, sometimes such accidents and injuries occur because of poor decision making, a lack of personal responsibility for one's health and well-being, or a lack of proper personal protective equipment.

This course will help employees identify ways that they could injure their back, feet, eyes, hands, and hearing on the job. It will also help them identify ways to prevent these personal injuries, including usage of proper protective equipment. See also Back Injuries, Basic First Aid, and Workplace Ergonomics.

Time: approximately 30 minutes

Learning Objectives:

• Identify common ways you can injure your back, feet, eyes, hands and hearing on the job.
• Identify some ways to prevent personal injuries.
• Recognize the importance and proper usage of protective foot, eye, hand and hearing protection.

Key Topics Include:

• Back Pain - More Common Than You Think
• Anatomy of the Back - A Grand Design
• A Nagging Type of Injury
• Common Causes of Back Injury
• We're Not Kids Anymore!
• The Power of Proper Lifting
• Proper Lifting Technique
• Putting Things Down
• Most Jobs are "Hands On"
• Injuring Your Hands
• Follow a Good Example
• Match the Glove to the Job
• Targeting the Risk
• Skin Absorption: Different Job, Different Glove
• Hazardous Materials and You
• Repetitive Motion Disorders
• Avoiding Repetitive Motion Disorders
• Injuries to the Eyes
• Protecting Your Eyes
• The Sound of Music
• Types of Hearing Protection
• Putting Your Best Foot Forward
• What is Protective Footwear?
• What are the Hazards?

Course Summary:

For as long as comedy has existed, one sure way to get a laugh has been to have a character slip and fall. In the workplace, however, there is nothing funny about slips, trips and falls.

Slip, trip and fall accidents are among the leading causes of traumatic occupational death. According to the Bureau of Labor Statistics, approximately 3,000 nonfatal and almost 700 fatal work–related falls occur annually. Since occupational falls are associated with high rates of lost time from work and medical costs, it is in everyone's best interests to understand the risks involved and learn ways to avoid this type of hazard.

In this course, the learner will gain understanding regarding where slips, trips and falls are most likely to occur, how to minimize the risk of workplace accidents and the importance of personal responsibility in risk management.

Time: approximately 25 minutes

Learning Objectives:

• Identify areas where slips, trips and falls are most likely to occur
• Recognize the need to clean up spills as you see them
• Understand the need for taking personal responsibility to eliminate slips, trips and falls in your office

Key Topics Include:

• Where Do Accidents Occur?
• Sidewalks, Parking Lots and Building Entrances
• Upon Entering the Building
• Upstairs, Downstairs
• Offices
• Clean Floors Can Be Slick Floors
• "Accidents Happen"
• Defensive Walking
• Ladder Safety
• A Few Thoughts on Footwear

Course Summary:

Some type of excavation will typically be involved in almost every construction project. Unfortunately, by its very nature, this can be an extremely hazardous activity. Trenches used to install or repair gas, sewer, water and utility lines are particularly dangerous.

In this course, the learner will discover how to recognize the hazards that exist with trenching activities, gain understanding regarding the regulations that govern activities tied to trenching and finally, learn to identify safety procedures associated with trenching activities. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, and Snow and Ice Management.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the hazards that exist with trenching activities.
• Understand the regulations that govern activities tied to trenching.
• Identify safety procedures associated with trenching activities.

Key Topics Include:

• The Importance of Trench Safety
• Preventing Accidents
• Examining the Hazards
• Protect Yourself
• Before Working in a Trench
• Using Air Monitors
• If a Trench Caves In

Course Summary:

Proper roadway signage is vital to ensuring safe and efficient traffic flow. The Manual on Uniform Traffic Control Devices (MUTCD), issued by the Federal Highway Administration, provides the national standards for roadway signage. State and local governments are responsible for ensuring that the roadways in their jurisdictions are properly signed and that traffic control devices are properly maintained.

This course will provide learners with an understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection.

Time: approximately 30 minutes

Learning Objectives:

• Identify the importance of MUTCD compliance.
• Recognize common types of warning signs.
• Determine how proper sign maintenance can protect your organization from legal liability.

Key Topics Include:

• Why is MUTCD Compliance Important?
• Common MUTCD Violations
• MUTCD Basics
• Regulatory & Warning Signs
• Railroad Crossings
• T-Intersections
• Horizontal Alignment Signs
• Chevron Signs and Directional Arrows
• Minimum Maintenance Roads
• Low Water Crossing and Do Not Enter When Flooded Signs
• Work Zones
• Bridge Signs
• Object Markers
• Sign Inspection and Maintenance

Course Summary:

Work zones can pose hazards to drivers and workers alike. Because work zones present drivers with unfamiliar traffic patterns and road conditions, special care must be taken to design and sign work zones so that drivers can anticipate and safely react to these new circumstances. In addition, well-designed work zones will provide workers with protection and ample space in which to do their jobs.

This course will provide learners with an understanding of the basic components of a work zone, as well as guidelines for work zone signage. Additionally, they will learn how work zone design elements can improve safety by reducing the number of decisions motorists are asked to make as they move through the area.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the reasons why work zone safety is important
• Identify the various parts of a typical work zone
• Determine how work zone design can increase work zone safety

Key Topics Include:

• Why is Work Zone Safety Important?
• Who is Responsible for Work Zone Safety?
• Fundamentals of a Safe Driving and Work Area
• The Manual on Uniform Traffic Control Devices
• Work Zone Signage
• Work Zone Barricades
• Basic Elements of the Work Zone
• Designing With the Average Driver in Mind
• Driver Decision and Response
• Traffic Congestion's Impact on Work Zone Safety
• Law Enforcement's Role in Work Zones
• Accommodating Motorcycles, Bicycles and Pedestrians
• Nighttime Work Zones