Course Summary:
Alcohol withdrawal is far more than just a matter of detainees sobering up. Individuals going through alcohol withdrawal face serious medical. Without medical treatment, some of these risks can result in the inmate's death.
In this course, the learner will gain understanding of the medical risks inherent with untreated alcohol withdrawal, how to identify the symptoms of alcohol withdrawal and what to do when an inmate exhibits symptoms of an alcohol withdrawal emergency.
Time: approximately 30 minutes
Learning Objectives:
• Understand the medical risks inherent with untreated alcohol withdrawal
• Identify the symptoms of alcohol withdrawal
• Recognize what to do when an inmate exhibits symptoms of an alcohol withdrawal emergency
Key Topics Include:
• How You Start
• Conducting a Routine Health Screening
• What to Look For
• Alcohol-Related Risks
• Suicide Risk Factors
• Symptoms of Alcohol Withdrawal
• Continuous Documentation
• Delirium Tremens
• Irregular Heart Rhythms
• Seizures and Hypertension
• Getting Results
Jails can harbor a number of risky scenarios -- violence clashes, illness, escape attempts, suicides, and uncontrolled contraband. Furthermore, maintaining control of a constantly fluctuating jail population can be particularly difficult. However, the risks can be greatly reduced and controlled by following key principles of basic jail security. This course will provide options for creating a jail security plan as well as other methods for establishing a safe and sound environment for staff, inmates, visitors, and the general public.
Time: approximately 30 minutes
Learning Objectives:
Understand the need for a jail security plan and tight controls
Recognize key principles of jail security and how to implement them
Identify methods for minimizing and controlling security risks
Corrections officers are asked to perform many different job duties as part of their daily routine, perhaps none more critical than that of intake processing. Acclimating inmates to a correctional facility during the booking and admissions process sets the tone for the inmate's custody. Failure to properly book, admit and classify inmates can make the facility susceptible to both internal conflict and to potentially costly litigation.
In this course, corrections officers will learn proper procedures for booking and admitting new inmates, the proper search and security procedures to be followed in the booking area and how to identify new inmates who need medical treatment before they are admitted.
Time: approximately 30 minutes
Learning Objectives:
Understand proper procedures for booking and admitting new inmates.
Determine the proper search and security procedures to be followed in the booking area.
Identify new inmates who need medical treatment before they are admitted.
Key Topics Include:
Booking and Admissions Basics
Security at the Admissions Area
Responsibility and Duties of the Detention Officer
Corrections officers are asked to perform many different job duties as part of their daily routine, perhaps none more critical than that of intake processing. Acclimating inmates to a correctional facility during the booking and admissions process sets the tone for the inmate's custody. Failure to properly book, admit and classify inmates can make the facility susceptible to both internal conflict and to potentially costly litigation.
In this course, corrections officers will learn proper procedures for booking and admitting new inmates, the proper search and security procedures to be followed in the booking area and how to identify new inmates who need medical treatment before they are admitted.
Time: approximately 30 minutes
Learning Objectives:
Understand proper procedures for booking and admitting new inmates.
Determine the proper search and security procedures to be followed in the booking area.
Identify new inmates who need medical treatment before they are admitted.
Key Topics Include:
Booking and Admissions Basics
Security at the Admissions Area
Responsibility and Duties of the Detention Officer
The inmate classification process allows Corrections personnel to evaluate detainees and inmates for assignment to living quarters and sets security handling criteria. The goal of the classification program is to provide reasonable and necessary security and safety of inmates while maintaining the operational integrity of the facility. The way in which inmates are classified has a dramatic impact on the operations within the facility and the productivity of the staff.
This course will help corrections personnel understand the goals and purposes of the inmate classification process, recognize various types of custody classifications and custody classification procedures, and finally, understand the unwanted issues that might be created by misclassification of inmates.
Time: approximately 30 minutes
Learning Objectives:
Understand the goals and purposes of the inmate classification process.
Recognize various types of custody classifications and custody classification procedures.
Determine unwanted issues that might be created by misclassification of inmates.
Key Topics Include:
Classification of Inmates - Defined
Intake Inmate Assessment
Classification Placement Form
Intake Classification Procedures
Control Board
Custody Classifications
Primary Classifications: Maximum, Medium and Minimum Custody
Inmate Assignment Within the Primary Classifications
Secondary Classifications: Drug and Alcohol Abusers
Secondary Classifications: Mental Health
Secondary Classifications: Violence Prone and Nonconformist
Contraband is most often smuggled into jail by trustees, visitors, and jail staff. Once contraband infiltrates the system from the outside, inmates can move it around the facility with relative ease, unless officers are alert to the danger.
This course will show the corrections officer how to identify the various types of contraband found in a corrections setting, understand how to properly search an inmate and a cell for contraband, as well as recognize the importance of frequent security inspections.
Time: approximately 30 minutes
Learning Objectives:
Identify the various types of contraband found in a corrections setting.
Understand how to properly search an inmate and a cell for contraband.
Recognize the importance of frequent security inspections.
The ultimate goal in a correctional facility is to protect public safety by rehabilitating the offenders, while ensuring a proper living condition for them at the same time. Correctional staff must maintain public safety while facing hostility, risks and difficulties on a daily basis, all of which can create tremendous stress in corrections officers.
This course will help corrections staff recognize the causes of stress in their facility, determine solutions for handling stress and identify ways to prevent the recurrence of stress in a correctional environment.
Time: approximately 30 minutes
Learning Objectives:
Identify the causes of stress in corrections personnel.
Determine solutions for handling stress in a correctional environment.
Identifying ways to prevent the recurrence of stress in a correctional environment.
Key Topics Include:
Defining and Understanding Stress
Types of Stress
General Causes of Stress
Causes of Stress in Corrections Facilities
Inmate Violence
Additional Sources of Inmate Created Stress
Time Management
Dealing with Unwritten Rules
Work Load
Public Image
Stress by Shifts
Demands on Supervisors
Problems with Co-Workers
Estrangement from Family
Physical Effects of Stress on the Body
Emotional Symptoms of Stress
Dealing with Stress
How to Cope with Officer Stress
Ways to Prevent Recurrence of Stress
+ Disciplinary Procedures in a Corrections Setting
$12.00 per license
Course Summary:
Correctional facilities have the potential to be plagued with discipline problems. While many jail occupants are first time offenders or detainees who are later found innocent of the charges against them, others will be repeat offenders who may possess a predisposition to act in defiance of authority. Other times, jail incidents will be a response by inmates to a situation they are unhappy with - including disagreements with other inmates. Whatever the reasons might be, it is critical to the safety of both the inmates and the staff that the jail is operated with clearly defined disciplinary procedures in place.
This course will help corrections officers understand different kinds of discipline and approaches to applying discipline, understand the difference in due process between a judicial hearing and within a correctional facility and finally, understand the legal rights of inmates in the disciplinary process.
Time: approximately 30 minutes
Learning Objectives:
Know and understand different kinds of discipline and approaches to applying discipline.
Understand the difference in due process between a judicial hearing and within a correctional facility.
Know and understand the legal rights of inmates in the disciplinary process.
According to statistics from the Bureau of Justice, in 2002 more than two-thirds of jail inmates were found to be dependent on or abusive of alcohol or drugs. Inmates who are intoxicated or dependent on substances pose an increased risk of harm to themselves and others. This means that corrections officers must be able to identify such inmates and know how to manage them.
In this course, corrections officers will learn to identify symptoms of substance abuse and dependence in inmates, recognize methods for managing inmates experiencing withdrawal symptoms and finally, understand general safety precautions to take when managing inmates with substance use problems.
Time: approximately 30 minutes
Learning Objectives:
Identify symptoms of substance abuse and dependence in inmates.
Recognize methods for managing inmates experiencing withdrawal symptoms.
Understand general safety precautions when managing inmates with substance use problems.
According to a report done in 2006 by TransUnion, a provider of credit information, stealing employee records is the primary method of identity theft in the United States, beating all other sources, including stolen credit cars, mail theft, stolen purses or wallets. Anyone who has lived through the nightmare of identity theft is keenly aware of the havoc wreaked on their lives by the criminals responsible. Using this illegally acquired information, thieves go on wild spending sprees, purchasing cars, opening credit card accounts and even renting apartments.
In this course, the learner will gain understanding regarding the importance of protecting their own and their co-workers' personal information to prevent identity theft, the best practices to use to ensure this occurs and how to safely dispose of both paper and electronic information when it is no longer needed.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of protecting the personal information of employees at your facility
Identify who typically is responsible for stealing employee records
Recognize the importance of awareness when working with other people's personal information
Whether going to another penal institution, a hospital or to court appearances, there are times when it will be necessary for inmates/detainees to be out of the confines of the jail. When this occurs, they are the legal responsibility of the corrections personnel into whose custody they have been entrusted.
In this course we will help the corrections officer understand the correct methods and devices for securing inmates who are escorted outside the confines of the institution, as well as identify and explain correct procedures for escorting inmates under restraint in a variety of situations.
Time: approximately 30 minutes
Learning Objectives:
Understand the correct methods and devices for securing inmates who are to be escorted outside the confines of the institution.
Identify and explain correct procedures for escorting inmates under restraint in several different situations.
Recognize the risks that exist if improper procedures are used.
Key Topics Include:
Why Inmates are Transported
Safe and Secure Transport
Additional Specialized Training
Interstate Transportation of Dangerous Criminals Act
Prior to Transport
Types of Restraining Devices
Restraining Mentally Ill, Handicapped, Sick or Injured Persons
Corrections facilities are full of inmates who at best possess questionable ethics. In that kind of environment, it would be very easy to take on some of the behavior and mindset of the inmates you work with. Corrections officers must adhere to appropriate standards of ethical behavior.
In this course, the learner will gain understanding regarding the characteristics of ethical behavior and actions that can challenge their ethical foundations, as well as how conducting themselves in an ethical manner can earn the respect of the inmates who have been put under their care.
Time: approximately 30 minutes
Learning Objectives:
Identify the characteristics of an ethical officer
Recognize ethically challenging activities
Understand how ethical behavior will ultimately help officers to earn the respect of inmates
An emergency situation exists wherever and whenever a fire breaks out. When a fire breaks out in a jail, however, the stakes become even higher. Not only does jail management have to be concerned with the damage to the facility and the possibility of injury to the inmates and staff; they also have to be concerned with the possibility of inmates using fire as a diversion to cover up events such as an escape attempt or the taking of a hostage. As with any emergency, the way to minimize injury, death and/or property damage, as well as prevent inmates from using fire as a diversionary tactic, is to have a plan in place.
In this course the learner will gain understanding regarding inmates' motivations for lighting fires, as well as what some of the other causes for jail fires can be, and finally, the components of a well thought out fire prevention and response plan.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of planning and training in keeping your jail safe
Identify the most common means of ignition and the most common fuels for jail fires
Understand the importance of a grievance procedure for inmates and the role it plays in reducing fire incidents in jails
Key Topics Include:
The Possibility of Fires
Deadly Fires
Ignition Control
Fuel Control
Handling Grievances and the Impact on Jail Fires
Defending in Place
Firefighting Equipment: Knowing Where It Is and How to Use It
One of the primary roles of the corrections officer in a jail is to provide for the safety and security of those inmates put into his or her custody. As with any kind of work environment, there are times when inmates under your care will become ill or injured and require first aid.
This course will show you how to correctly assess a situation and process the information before administering first aid, recognize what steps need to be taken in accordance with the Emergency Action Principles, know and understand the proper procedures when an inmate becomes ill or requires first aid, and finally, understand the importance of keeping accurate medical records.
Time: approximately 30 minutes
Learning Objectives:
Determine how to correctly assess a situation and process the information before administering first aid.
Recognize what steps need to be taken in accordance with the Emergency Action Principles.
Know and understand the proper procedures when an inmate becomes ill or requires first aid.
Most people take their mail for granted. In a 21st century world overflowing with new communication methods such as text messaging, instant messaging and e-mail, it is still nice to receive a personal letter or a birthday or holiday card from a friend. We seldom stop to think about restrictions being placed on our mail. As someone employed in the corrections industry, however, you share in the responsibity of controlling the types of correspondence that comes into and goes out of your facility.
The right of jail inmates to send and receive mail is protected by the First Amendment to the U.S Constitution. However, jail administrators have the authority to place restrictions on these rights if the restriction “furthers an important or substantive governmental interest” and the restriction is “no greater than is essential to the furtherance of that interest.” Typically this involves the security and safety of the jail operation. In this course, we will address various types of correspondence, the circumstances that preclude the delivery of certain prohibited types of mail and how they may or may not impact the “security and safety” of your jail.
Time: approximately 30 minutes
Learning Objectives:
Understand the need for monitoring the incoming and outgoing inmate mail in your facility
Identify the types of items which may not be sent to an inmate via the U.S mail
Understand how e-mail is handled in the jail environment
Inmate employment programs are an effective way to prevent idleness and boredom. In addition, the work inmates perform can help to offset the costs of running a corrections facility. Work programs can also assist in rehabilitation by teaching inmates valuable skills that they can use upon release.
This course will provide learners with background information about common types of inmate employment programs and guidelines for running a fair work program. Additionally, the learner will receive an overview of the legal and procedural issues related to inmate employment.
Time: approximately 30 minutes
Learning Objectives:
Understand the purpose of inmate employment programs and their benefits
Identify the types of jobs that inmate employees may perform in your facility
Recognize the legal and procedural issues related to running an effective inmate work program
Key Topics Include:
Inmate Employment History
Inmate Employment and the Law
State Use System
Inmate Employment at Your Facility
Written Policies
Job Assignments
Types of Work – Janitorial, Custodial, Food Service, Educational, Manufacturing
The old saying “If it’s not documented, it didn’t happen” certainly applies to the corrections world. Any failure to maintain accurate, accessible records means that all of this vital information could be lost. Without this information, management will be at a serious disadvantage when making the decisions that will allow efficient jail operations and will ensure the safety of officers and inmates. Worse yet, failure to maintain accurate records could make you and your facility vulnerable to lawsuits from inmates.
In this course, we will examine the various types of records kept by your facility, discuss the importance of maintaining accurate and secure records, and cover some of the legal issues associated with record keeping in jails and corrections facilities.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of maintaining accurate and secure inmate records
Identify the types of records that your facility must maintain
Recognize the risks and liabilities that your facility faces if proper inmate records are not maintained and kept secure
As a corrections officer, you spend every day balancing the public's demands and expectations regarding how you should do your job with the protections afforded suspects by the Fourth, Eighth and Fourteenth Amendments to the Constitution.
In this course, you will learn what Constitutional rights are addressed by the aforementioned amendments, plus the importance of clear-cut administrative guidelines written for you by your institution to both direct you in your decision making processes while working with the jail population and minimize your exposure to liability.
Time: approximately 30 minutes
Learning Objectives:
Provide jail personnel with a proactive, easy-to-apply approach to protect against liability.
Determine how to protect personnel against liability for alleged acts.
Recognize the process for protection against liability for the acts or failures of fellow employees.
While attention to detail is important any time an individual is incarcerated, there are two periods of time that are critical; when the individual is being admitted to the jail and when he or she is being released from jail. Much attention is focused on how inmates are classified when they arrive at a jail facility. This same kind of care and scrutiny should also be applied to the release process, because unfortunately, inmates/detainees are released from jail in error at an alarming rate. Jails will always have policies and procedures in place that, if followed correctly, should prevent errant releases from occurring. Lack of attention to the details of those procedures is what typically allows mistakes to occur. During this course, we will focus attention on the processes that ensure jail release procedures are being handled properly. In this course, the learner will gain an understanding of the steps necessary to achieve a target of zero release errors.
Time: approximately 30 minutes
Learning Objectives:
Understand the need for attention to detail when processing inmate/detainee release
Recognize where the margins for error exist in the release process
Identify the causes for errant release
Key Topics Include:
How Does it Happen?
Never Assume
Zero Errors
What Can Go Wrong Will Go Wrong
Types of Discharge
Read the Paperwork
Release Procedure Guidelines
Before Releasing an Inmate to Another Jurisdiction
Although prisons and jails share many common characteristics (prisoners, guards, security systems), their purposes are different. Perhaps the greatest difference that the risk manager must understand is that of turnover. In reality, most "arrestees" never become "inmates."
While jail risk management systems have some similarities to law enforcement risk management systems, this course will show how the risks are different, how the controlling laws are different, and therefore how the policies and procedures must be different.
Time: approximately 30 minutes
Learning Objectives:
Understand the differences between the prison environment and the jail environment as it pertains to risk management.
Identify the key principles involved in good jail risk management.
Recognize the issues in jails that leave the greatest exposure to risk.
Corrections professionals are well aware that the days of "reform schools" as the lone model for dealing with juvenile offenders is long outdated. In fact, there are many different aspects of the juvenile corrections system. There are segments of the juvenile corrections population who have been charged and/or convicted of violent criminal acts, and they are housed in facilities not all that different from those where violent adult offenders are kept. Others have more of a group home sensibility to them. Even though there are far more private facilities in juvenile corrections than there are public facilities, a higher percentage of the juvenile corrections population is still held in public facilities.
Corrections officers working with juveniles must provide for the safety and security of youthful offenders in their custody. In this course the learner will gain understanding of how to accomplish that goal as well as teaching the importance of self-discipline and the concept of thinking as opposed to simply reacting to situations.
Time: approximately 30 minutes
Learning Objectives:
Identify different juvenile corrections philosophies used throughout the country.
Recognize the need for close observation of youthful offenders who are suicide risks or at risk from other inmates/detainees.
Understand the need for fairness and consistency when dealing with youthful offenders.
In the past decade there has been an explosion in the number of incarcerated females. In fact, the female inmate population has been growing more rapidly and more steadily than the male population over the same period. This change, largely a factor of evolving cultural dynamics, represents a major paradigm shift for correctional facilities. Facilities designed for men are inherently ill-suited to adequately care for women. A woman's physical, mental and emotional needs require correctional facilities to care for her differently.
This course will provide corrections officers with basic knowledge of the medical needs of female inmates, help them recognize and understand proper procedures when confronted with medical problems and finally, identify the symptoms associated with some of the medical problems of female inmates.
Time: approximately 30 minutes
Learning Objectives:
Provide corrections officers with basic knowledge of the medical needs of female inmates.
Recognize and understand proper procedures when confronted with medical problems.
Identify the symptoms associated with the medical problems of female inmates.
Mental illness is a growing concern in the criminal justice system. According to Human Rights Watch and the Bureau of Justice, prisons and jails house three to four times more mentally ill individuals than mental hospitals. Staff at city and community jails estimate that 25 percent of the jail population is mentally ill.
This course will help corrections officers learn to recognize inmates who may be suffering from mental illness, understand the impact of mental illness on inmate behavior and identify methods for managing inmates with mental illness.
Time: approximately 30 minutes
Learning Objectives:
Recognize inmates who may be suffering from mental illness.
Understand the impact of mental illness on inmate behavior.
Identify methods for managing inmates with mental illness.
Key Topics Include:
Mental Illness in Jails
Deinstitutionalization
Security Versus Treatment
Incarceration Fosters Mental Illness
Recognizing Mental Illness in Inmates
Schizophrenia
Managing Inmates with Schizophrenia
Mood Disorders
Managing Inmates with Mood Disorders
Anxiety Disorders
PTSD3
Managing Inmates with Anxiety
Antisocial Personality Disorder
Managing Inmates with Antisocial Personality Disorder
In 2003, Los Angeles County Sherriff’s Department officials contacted the Acute Communicable Disease Control Staff of the Los Angeles County Department of Health Services to apprise them of an upswing in the summer of severe skin infections in 2002. Subsequent review of all inmate skin infection cases identified 928 inmates who had been MRSA infected. This is just one example of a trend that is becoming obvious in jails throughout the country—jail inmates and detainees are at a higher risk for MRSA infection than the average individual. This course will provide you with information you need to protect yourself, your fellow corrections officers and staff—as well as the inmates in your custody—from this virulent infection.
Time: approximately 30 minutes
Learning Objectives:
Recognize the symptoms of MRSA infection
Identify the difference between MRSA and staph infection
Understand how hygiene practices can prevent the spread of MRSA infection
Because no federal law regulates what types of food inmates must be served, prison or jail administrators are largely left to handle their institutions’ food service planning as they see fit. Of course, these administrators must work within the confines of their state and local laws as well as their institution’s budget. Ultimately, the responsibility for feeding inmates a nutritious, satisfying meal lies with the individual managers and employees of each corrections facility.
In this course, you will learn about the basic recommended standards for inmate nutrition. Additionally, this course will cover ways in which decisions in your institution’s food service can impact the overall morale and orderliness of the inmate population.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of providing proper nutrition as part of your food service program
Identify ways that your facility can ensure that inmates are receiving adequate nutrition
Recognize the importance of planning when operating a food service program
Key Topics Include:
Some Historical Perspective
Legal Requirements
Correctional Cuisine in the News
Importance of Food in Corrections Institutions
Menu Planning
Security Concerns
National Research Council of the National Academy of Sciences
Jails require better management than almost any other type of work environment. Without constant supervision a jail would quickly sink into chaos, with the safety and well-being of both corrections officers and inmates at serious risk. Despite technological advances that have been made in the corrections industry, there is still no substitute for having officers physically patrol the corrections facility.
In this course, corrections officers will learn to understand the importance of physically patrolling the jail, identify the various elements within the jail that they will need to check on a regular basis and finally, recognize the importance of good, reliable information in ensuring peace and safety within the jail.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of physically patrolling the jail.
Identify the various elements within the jail that you will need to check on a daily basis.
Recognize the importance of information in ensuring peace and safety within the jail.
The easiest way to handle a riot situation at your facility is to prevent it from ever happening in the first place. However, should a riot occur, a thorough riot response plan can help management and staff contain the disturbance quickly. Riot response planning requires that you consider the “big picture” of how your facility addresses any emergency. At the same time, an effective plan will contain detailed, specific plans for handling incidents in each area of your facility. These detailed plans should take into account the various riot scenarios that could happen, and provide specific plans for responding to various types of emergencies, such as hostage situations, escape attempts, etc.
In this course, you will learn about potential riot “triggers” and ways to prevent disturbances before they happen. Additionally, this course will address different riot response approaches and when they are appropriate. You will also learn about ways of returning your facility to “normal” after a large-scale disturbance.
Time: approximately 30 minutes
Learning Objectives:
Understand the potential triggers of riots in corrections facilities
Identify ways that corrections staff can predict and prevent riots
Recognize the importance of detailed riot response plans when a disturbance occurs
Key Topics Include:
Worst Case Scenario
Prevention is the Best Plan
Riot Triggers -- Inmates, Conditions, Management
Focus on the Causes You Can Control
Warning Signs
Goals of Any Riot Response Plan
Riot Response Teams – DCTs, Armed DCTs, Tactical Response Teams
Contrary to the perception of many outside of the corrections industry, the primary role of the corrections officer in a jail is to provide for the safety and security of those inmates put into his or her custody. Nowhere is this role more important than in the prevention of suicide by inmates. While successful suicides are relatively infrequent in corrections facilities, it is important to note that suicide is one of the leading causes of death in the jail environment.
This course will help the corrections officer recognize the physical and behavioral signs of inmates who are at risk for suicide, understand the proper procedures to follow in order to prevent suicides in jail and identify proper techniques for assisting an inmate who has attempted suicide.
Time: approximately 30 minutes
Learning Objectives:
Recognize the physical and behavioral signs of inmates who are at risk for suicide.
Understand the proper procedures to follow to prevent suicides in jail.
Identify proper techniques for assisting an inmate who has attempted suicide.
As a corrections officer, your number one responsibility is the safety and security of the, staff, volunteers, visitors as well as the inmates housed in the facility. In this role, you have to maintain your authority with the inmate/detainee population while at same time fostering cooperation from them.
This course will help provide you with guidelines so that you can perform the necessary tasks safely and efficiently.
Time: Approximately 30 minutes
Learning
Objectives:
Recognize that the primary responsibility of corrections officers is to protect
Identify ways to establish credibility and cooperation of inmates
Understand key factors in identifying problems and making good decisions
In most circumstance, dining in the jail environment can be an enjoyable experience for the men or women housed in your facility. If not managed properly, however, it can quickly become anything but inviting. Some feel that communal dining in a corrections facility may be among the most high stress and high risk activities that takes place in the institution.
In this course the learner will gain understanding regarding the importance of maintaining the quality of meals served to inmates, the risks involved in not managing the dining hall efficiently and signs to look for among the inmate population that some type of altercation in the dining hall is about to occur.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of quality control in the food preparation process
Realize the importance of planning for contingencies like lock-downs and hostage situation
Identify behaviors in the dining hall that indicate trouble may be brewing
Key Topics Include:
High Stress Dining
Good Kitchen Management
A Professionally Run Dining Operation
The American Correctional Food Service Association
A correction officer's job is inherently dangerous. Every officer must be conscious of this on a daily basis when entering his or her facility. A corrections officer's primary function is to provide for the safety and security of the inmates/detainees in his or her care. Officers must also be concerned about personal safety, however, never losing sight of the fact that he or she could become the victim of an attack by one or more inmates at any time, with the officer then held as a hostage.
Officers must be aware, vigilant and prepared. In this course, you will learn to anticipate potential situations and how you can assist in bringing an incident that does occur to a successful closure for all parties concerned. Additionally, you will learn the potential mental health implications of going through such an event.
Time: approximately 30 minutes
Learning Objectives:
Identify the reasons why hostage situations can occur in corrections facilities
Recognize the most effective security measures to prevent hostage situations
Understand the steps to take to ensure your safety should you find yourself taken hostage
There will be times in a jail where it will be necessary to use force or security equipment or restraints in an effort to exert control over an inmate or a group of inmates. The challenge this presents is that the degree of force required to maintain order has to be balanced with the correction officer's obligation to protect the safety and security of the inmates in his or her custody.
This course will explain to corrections officers the circumstances under which use of force is justified, what type of force may be used, the Constitutional issues that must be considered, the types of restraints that may be used and the limitations that apply.
Time: approximately 30 minutes
Learning Objectives:
Recognize how the constitutional issues regarding use of force differ for convicted prisoners and pre-trial detainees.
Understand the limitations that exist in the jail environment regarding use of force.
Identify the different levels of the use of force continuum.
Key Topics Include:
Use of Force WHEN and AS it is Needed
When Force is Justified
When Use of Force is Not Justifiable
Training is Essential
Use of Force Continuum
Threat Level I - Compliant Inmate
Threat Level II - Passively Resistant Inmate
Threat Level III - Active Resistance
Threat Level IV - Assaultive
Threat Level V - Assaultive with Intent to Cause Serious Bodily Harm or Death
Split-Second Decision Making
Use of Restraints
Preventing Asphyxia
Constitutional Issues
Why Is It Important?
Fourteenth Amendment Four Part Test
Constitutional Issues - Eighth Amendment
+ Written Communication and Reporting for Corrections
$12.00 per license
Course Summary:
With staff coming and going regularly at each shift change, and an inmate population that is in a constant state of turnover, written communications and reporting are an absolute necessity to avoid chaos in the management of the facility.
This course will help corrections officers realize that the responsibility of maintaining accurate records is equally as important as their other duties, plus illustrate the importance of communication and the personal notebook and finally, know and understand how to prepare accurate and timely written reports.
Time: approximately 30 minutes
Learning Objectives:
Understand that the responsibility to maintain accurate records is as equally important as other duties.
Know and understand the importance of communication and the personal notebook.
Know and understand how to prepare accurate and timely written reports.
There is a strong correlation between customer satisfaction and the success of a business or department. A welcoming customer culture is one in which an organization is working to create satisfied customers from the inside-out.
All employees will benefit from learning about the importance of having a welcoming customer culture and a commitment to customer satisfaction.
Time: approximately 30 minutes
Learning Objectives:
Understand the advantages of developing a customer culture
Identify the characteristics of a welcoming customer culture.
Recognize the leading indicators of customer satisfaction.
Key Topics Include:
What is Customer Culture?
Look to Your Competitors
The Benefits of a Welcoming Customer Culture
A Customer Culture Hall of Shame
The Importance of Customer Culture to Government
The Shining Stars of Customer Culture
Six Success Factors
How to Get Started
+ Handling Difficult Customers for Local Government
$12.00 per license
Course Summary:
Our perceptions tend to define our reality. Nowhere is this more true then when we are working with difficult customers. See the situation as a confrontation and that's what it becomes. See it as an opportunity to be a problem solver and that's what you become.
This course presents techniques for changing our perceptions and as a result, our attitudes and practices toward our customers. The result is a positive outcome for all parties concerned.
Time: approximately 30 minutes
Learning Objectives:
Recognize how perceptions affect customer service.
Learn communication skills for managing difficult customer service situations.
An RFP (Request for Proposal) is a legally binding document written by an organization seeking bids from potential vendors or contractors to provide a service or complete a project. One might say the RFP is to a project as a blueprint or plans to a house. When used for public bidding on a project or service, RFP development and dissemination must be fair and impartial.
This course will introduce the learner to the basic RFP process, help him/her understand the purpose and major components of effective Request for Proposals (RFPs), identify methods for preparing and disseminating RFPs in a fair and impartial manner and finally, recognize the guidelines and general format for developing RFPs.
Time: approximately 30 minutes
Learning Objectives:
Understand the purpose and major components of effective Request for Proposals (RFPs).
Identify methods for preparing and disseminating RFPs.
Recognize the guidelines and general format for developing RFPs.
Numbers, whether you love them or loathe them, factor into everything that you do. Sustained success in an organization may very well depend on your ability to comfortably and accurately work with numbers.
This course provides a review of basic math skills that, coupled with reasoning and problem solving skills, can enhance your proficiency in basic math.
Time: approximately 30 minutes
Learning Objectives:
Understand basic math concepts.
Determine the correct way to solve basic math problems.
8.3% of the American population is afflicted with Diabetes. Given those statistics, it is likely that someone in your family or someone you work with has diabetes. Knowing what to do to help a family member or friend suffering a diabetic emergency is much less frightening when you are armed with knowledge. This course provides an overview of diabetes, as well as insights into different types of diabetic emergencies and how to handle them
SUMMARY
Time: approximately 30 minutes
Learning Objectives:
Identify different types of diabetic emergencies
Recognize symptoms of various diabetic emergencies
Over 60 million Americans age 20 years and older are obese. More than 9 million children and teens between the ages of 6-19 are overweight. 23.6 million children and adults in the United States-almost 8% of the total population have diabetes and another 1.6 million new cases of diabetes are diagnosed in people aged 20 years and older each year.
While genetics and lifestyle decisions play a role in these statistics, the sobering truth is many of these health problems might have been avoided by practicing healthy eating habits. In this course, the learner will discover how healthy eating make one feel better, look better, and live longer.
Time: approximately 30 minutes
Learning Objectives:
Identify foods that are part of a healthy diet
Recognize foods that should be avoided
Understand the role carbohydrates, protein, vitamins and minerals, fiber, and calcium play in proper nutrition
High blood pressure is sometimes called the “silent killer” because it has virtually no symptoms and can often contribute to fatal heart disease or a stroke. By taking steps to educate yourself about the risks and prevention methods, you’ve already started your journey toward keeping your blood pressure under control.
Although some people are at an increased risk for hypertension because of their age, race, or family history, high blood pressure can affect anyone. This course defines high blood pressure and describes the lifestyle changes that you can make to lower your risk of hypertension while improving your overall health.
Time: approximately 30 minutes
Learning Objectives:
Understand the symptoms of high blood pressure
Identify ways to reduce your risk for high blood pressure
Learn the long-term health risks of and possible treatments for high blood pressure
Key Topics Include:
A Silent Killer
Blood Pressure Defined
Who is at Risk?
Measuring Blood Pressure
Low Blood Pressure
Symptoms of Hypertension
Diagnosing High Blood Pressure or Pre-Hypertension
Health Risks of Hypertension
Preventing Hypertension
Lifestyle Changes
Natural Remedies That May Help Reduce Blood Pressure
Course Description:
Healthcare has been a hot topic in the United States for decades. Understanding the options you have available to you and how best to take advantage of them to suit your healthcare needs will arm you with the information you need to make informed decisions regarding your healthcare. This course will raise your level of awareness and provide you an overview of the options you have to choose from.
Time: Approximately 30 minutes
Learning Objectives:
• Recognize how third party payment impacts the delivery of healthcare in the United States
• Identify the differences between the types of medical insurance available
• Differentiate the various types of healthcare providers
Key Topics Include:
• How the System Operates
• Traditional Health Insurance
• Managed Care
• Health Maintenance Organizations
• Preferred Provider Organizations
• Flexible Spending Accounts
• Health Reimbursement Accounts
• Health Saving Accounts
• Nurse Practitioners
• Understanding Your Medications
• The Language of Prescriptions
• Talk to the Pharmacist
Creating an effective influenza pandemic plan means preparing for every conceivable contingency. How well your community fares when under siege by a virulent flu virus will be directly related to how well local government has planned. "Siege" may seem like a melodramatic term, but the reality of a pandemic is that many people will become ill and some will possibly die from the illness. You don't beat a pandemic; you contain it, and how well you contain it will be directly related to how well you prepare.
In this course, you will learn how the five components of the overall pandemic plan fit together to form a cohesive unit and some of the key contingencies that will need to be addressed in each of these areas. Additionally, you will learn the importance of communication and cooperation, both internally among departments within local government, as well as with organizations within the community.
Time:Approximately 30 minutes approximately 30 minutes
Learning Objectives:
Identify the issues that need to be addressed in each of the five components of a pandemic plan
Recognize the importance of the Business Continuity Plan relative to the success of the overall plan
Recognize the role that a Pandemic Plan for local government can have in minimizing the degree of illness and fatality that could occur in your community
For most of us, the unknown is at or near the top of the list of those things which frighten us. It is this fear of the unknown that causes people's breath to quicken when they hear the word "pandemic," especially when used in reference to a new disease or viral strain with no known vaccine or cure.
A pandemic causes more people to look to the government for help. The wider the pandemic spreads the more stress and strain that will be put on the government's resources, particularly in terms of manpower. What citizens of your community must also realize is that government, regardless of the level, cannot deal with a pandemic alone. Local government needs to plan and part of the planning efforts will involve interaction, not just with the more obvious participants such as healthcare professionals, but also business, industry, community organizations, church groups and the public in general.
Time:Approximately 30 minutes approximately 30 minutes
Learning Objectives:
Identify the five components of a pandemic plan
Recognize the difference between seasonal influenza and pandemic influenza
Identify the four supervisors who report to the Planning Committee Director
Key Topics Include:
Understanding the Influenza Virus
Fighting the Virus
Disease Prevention Recommendations
Why Pandemic Planning is Important
Step One – First Things First
Step Two – Public Healthcare
Step Three – Businesses and Other Local Groups
Managing the Pandemic Planning Process
Responsibilities of the Planning Committee Director
Most people equate a visit to the swimming pool with fun, laughter and good times. They're usually not thinking about the potential for illness and disease that exist when pathogens get into the water or on the surrounding surfaces when poor hygiene and/or proper facility maintenance is not observed. Illnesses as varied as diarrhea, athlete's foot and legionnaire's disease are possible if staff members are not doing their jobs properly and visitors are not practicing good personal hygiene. This course will provide learners with an overview of the illnesses and diseases that are possible, and how they can be avoided.
Time: approximately 30 minutes
Learning Objectives:
Swimming pools and hot tubs. Identify the proper techniques for removing contaminants from swimming pools, hot tubs and surrounding areas
Recognize the risks for recreational water illnesses that exist when aquatic facilities are not properly maintained
Recognize the importance of training both staff and pool patrons on the risks of poor hygiene in and around
Key Topics Include:
Recreational Water Illnesses
Risks From Fecal Contamination
Dealing with Fecal Contamination
Non-Enteric Pathogens
Other Types on Non-Enteric Pathogens
Controlling Non-Enteric Pathogens
Symptoms of a Pseudomonas Pathogen Infection
Legionella Pneumophila
Molluscipox Virus, Verrucas and Athlete's Foot
CDC's Twelve Steps for Prevention of Recreational Water Illnesses
We all need sleep to restore our minds and bodies, or “recharge our batteries.” Not getting enough sleep creates a sleep deficit, which at some point we must repay. Inadequate sleep can be detrimental to not only our quality of life, but the quality of our health as well. This course will address what occurs in our mind and body as we sleep and what the consequences will be if we don’t get the sleep we need.
Time: approximately 30 minutes
Learning Objectives:
Identify the different stages of sleep
Recognize the signs and symptoms of several common sleep disorders
Understand the physical, mental, and emotional effects of sleep deprivation
Medical experts have been warning us of the health risks from smoking for decades. There is no safe way to smoke. Quitting, however, requires a personal dedication and commitment to change combined with modifying behavior. You had to learn how to smoke; you’ll need to learn how to stop smoking. This course will provide you with the tools to change your habits successfully.
Time: approximately 30 minutes
Learning Objectives:
Identify health risks involved with smoking
Recognize the financial benefits from quitting smoking
Understand the importance behavior medication plays in changing smoking habits
Work/life balance. Emotional health. The mind-body connection. What do these phrases mean to you? Our bodies are made to experience stress and respond to it, however, stress without relief can cause physical symptoms in our body that can be uncomfortable at best and life-threatening at worst.
Does it feel like happiness and peace is just out of your reach? This course will help you understand the ways in which our physical health is related to stress and pressure and provide suggestions on how to find balance.
Time: approximately 30 minutes
Learning Objectives:
Understand the effects that stress has on your body
Consider common stressors and how you typically handle them
Everyone experiences occasional stress and worry, but an anxiety disorder presents a more serious struggle. Anxiety disorders can be tiresome and embarrassing burdens for the millions of Americans affected. Disrupting one's work, health and relationships, anxiety disorders can worsen if left untreated. This course identifies common anxiety disorders and the methods of treatment that have helped millions manage their symptoms and lead a normal, productive life.
Time: approximately 30 minutes
Learning Objectives:
Recognize symptoms of common anxiety disorders
Understand the need for treatment and how to obtain it
Identify ways to enhance treatments for anxiety disorders
Why is it important to know the facts about carpal tunnel syndrome (CTS)? According to the National Center for Health Statistics, carpal tunnel syndrome results in the highest number of days lost among all work-related injuries. It's important to understand, however, that not every incident of hand or wrist discomfort/pain is the result of carpal tunnel syndrome. Unfortunately, many people don't learn the facts about carpal tunnel syndrome until. While not a life-threatening condition, it can cause great discomfort and inconvenience to individuals having to deal with its symptoms
As you proceed through this course, you'll learn some important facts that will help you to better understand what carpal tunnel syndrome is all about. Some may surprise you, but all of them will help you to make more informed decisions about how to better take care of your hand/wrist health.
Time: approximately 30 minutes
Learning Objectives:
Identify the symptoms of carpal tunnel syndrome
Understand the difference between carpal tunnel syndrome and other disorders of the hand and wrist
Recognize the importance of treating the symptoms of carpal tunnel syndrome as soon as possible
We all experience an occasional bad day, but depression is different. One in ten adults experiences depression which, if left untreated, may have serious consequences for one's health, relationships, and ability to work. Thankfully, depression can be managed successfully with effective treatment, matched to a person's unique symptoms and circumstances. This course describes symptoms of depression and bipolar disorder, various methods of treatment, and steps toward receiving professional help.
Time: approximately 30 minutes
Learning Objectives:
Recognize the symptoms of depression and bipolar disorder
Identify common treatments for depression
Understand the importance of seeking professional help
Key Topics Include:
Symptoms of Depression
Causes of Depression
Depression-Related Problems
Living with Bipolar Disorder
Manic and Depressive Episodes
Types of Medication
Therapies and Therapists
Lifestyle Changes
+ Understanding Nutritional Information and Labels
$12.00 per license
Course Summary:
In the 21st Century, Americans have become more health-conscious than ever before. Along with regular exercise, good nutrition has become a focus of attention for anyone wanting to maintain a healthy lifestyle. The companies whose products line supermarket shelves have attempted to offer guidance to food consumers wanting to make healthy food choices by providing nutrition labels on their products. But what does this information one these labels mean? In addition, what's the difference between "reduced sodium" and "low sodium?" What makes food "organic?" This course will help decipher the terminology of nutrition and make it more understandable for consumers.
Time: approximately 30 minutes
Learning Objectives:
Identify how the information on the different areas of nutrition labels impacts your health
Understand the difference between organic and non-organic foods
Define the terms used to describe and advertise foods
Over 1.6 million new cases of type 2 diabetes are diagnosed in the United States every year. The vast majority of these come from the ranks of the 57 million Americans who currently have Pre-diabetes. Although type 2 diabetes cannot be cured, pre-diabetes can be reversed if the proper actions are taken.
In this course, the learner will gain an understanding of type 2 diabetes and pre-diabetes, as well as steps he or she can take the necessary steps to keep avoid receiving a type 2 diabetes diagnosis.
Time: approximately 30 minutes
Learning Objectives:
Recognize how pre-diabetes differs from type 2 diabetes
Identify the steps necessary to avoid pre-diabetes advancing into type 2 diabetes
Nobody plans to get out of shape. With the challenges of everyday life that most adults cope with, sometimes it just sneaks up on us. When it does, some will make excuses for why they cant exercise; still others jump full tilt into a rigorous program and either hurt themselves or simply burn out. The key to starting an exercise program after a sedentary lifestyle has settled in is to start slow and do something that wont be too rigorous or too expensive. In this course, the learner will gain understanding about common sense approaches to getting back into shape.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of starting off an exercise program slowly and carefully
Identify the mistakes to avoid when beginning a walking regimen
Understand that exercise does not have to be expensive or difficult
When children participate in youth sports, there is a risk that they could become injured. As with any risk situation, however, there are elements that can be managed while some simply occur because of a variety of circumstances at the time. In this course, learners will gain understanding about those risks that can be managed and what their responsibilities are, as well as basic knowledge on some of the more common sports related injuries.
Time: approximately 30 minutes
Learning Objectives:
Identify the manageable injury risks in youth sports
Recognize the importance of proper hydration in preventing heat related illnesses
Identify the components of the R.I.C.E acronym
Key Topics Include:
Up-to-Date Health Information
If the Shoe Fits
Stretching
Heat Related Injuries
How to Avoid Heat Stress
Thunder and Lightning
Types of Injuries – Strains and Sprains Sharp Points, Corners and Edges
While most people are aware of the concept of school bullies, fewer recognize bullying as a problem in the workplace. In fact, over one third of the American workforce has experienced bullying at some point in their careers. The legal safeguards that have been created to protect employees from issues like sexual harassment have yet to impact the problem of bullies at work. In this course, the learner will gain understanding of what constitutes workplace bullying and measures a victim can take to confront the bully.
Time: approximately 30 minutes
Learning Objectives:
Identify different types of bullying behavior
Recognize symptoms of stress from being victimized by a workplace bully
Identify the best methods for confronting a workplace bully
Key Topics Include:
Not Just a Schoolyard Phenomenon
Statistically Speaking
Workplace Bullying Defined
A Slippery Legal Slope
Bullying Testimony and the Indiana Court of Appeals
How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.
Time: approximately 30 minutes
Learning Objectives:
Understand the meaning of diversity
Demonstrate knowledge of practical tools for applying principals of diversity in daily activities.
Identify opportunities for individual growth by accepting and appreciating diversity in the workplace.
Key Topics Include:
Understanding Diversity
A Working Definition
Perception Versus Reality
Tracing the Roots of Diversity
A Look Back in History
"Melting Pot," "Diversity Salad" or "Multicultural Stew"?
Smart managers know that employees are their most valuable asset. However, understanding how and when to recognize employees for their hard work is more than common sense.
This course outlines the importance of employee appreciation and recognition in an organization and provides suggestions about identifying and implementing cost-effective, high-impact methods and programs.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of employee appreciation and recognition and how it can positively impact the workplace.
Identify low cost recognition programs and activities.
Understand the most effective ways to deliver rewards and recognition to employees.
Key Topics Include:
Employee Appreciation and Recognition
Thoughtful Words are Free
Recognition Drives Desired Behaviors
The Power of Positive Reinforcement
Who Should Receive Rewards and Recognition?
Why Recognize and Reward Employees?
Reward Employees in Front of Their Peers
Other Forms of Motivation
Reward Immediately
Reprimand Versus Reward
Who Gives the Recognition/Rewards?
What Form Should the Recognition Take?
Types of Recognition and Rewards
Other Tangible Rewards
How Should Recognition Be Communicated in the Organization?
While difficult to calculate, the costs of employee turnover are one of the largest expenses faced by any business. Great employees are expensive to recruit, train, and maintain -- so how can you keep them around for a long time?
This course provides an overview of traditional and modern retention methods, practical tips for open communication with employees, and top reasons why managers and companies fail to retain employees.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of employee retention and how it can impact a business.
Identify low cost employee retention programs and activities.
Key Topics Include:
The Only Constant is Change
Old-School Retention Methods
Retention Basics
The Power of Communication
It's a Two-Way Street
Methods of Gathering Information
Communicating Through Surveys
Ask Your Employees for Their Opinions
Share Information Openly - The Good, Bad and Ugly
Understanding Common Organizational Goals
Get the Right People in the Right Positions
Too Much Focus on Compensation Can Harm the Organization
Being elected to public office is a great responsibility. Your fellow citizens have shown they have trust and confidence in your ability to represent their interests with integrity. However, being an elected official also puts you in the public spotlight. As a result, the realities of serving your community as an elected official in the 21st-century can be imposing. You must understand the implications early in your political career. While spontaneity can be a good thing for most people, when it comes to public office, it is probably wiser to choose your words and your actions carefully. An off-the-cuff remark or action can be harmful to you, even when there was no bad intent on your part. The most important reason for ethical behavior, however, is because it's the right thing to do.
This course will provide learners with an understanding of basic ethical standards found in most communities, how to make decisions when issues aren't black or white as well as what the consequences of even a perception of a breach of ethics can be.
Time: approximately 30 minutes
Learning Objectives:
Define "ethical behavior" as it relates to elected officials
Recognize why even the perception of impropriety can be damaging to your reputation and career
Identify methods for determining whether an action is ethical when there is no black and white answer readily available to you
An understanding of ethical behavior is critical due to the fact that, regardless of what your role in local government may be, your work is done in the public eye. As a result, expectations regarding your job performance are held to a higher standard than your counterparts in the private sector.
In this course, we will define ethical behavior, provide examples of work situations where a thorough understanding of workplace ethics may be applied, and ways in which you can determine if your decisions and behavior are meeting the appropriate standards.
Employers, from the small to the multi-national giant – even those that do not hire foreign workers – MUST comply with the requirements of the Immigration Naturalization Act (INA).
To comply with the law, you must verify the identity and employment authorization of each person you hire, complete and retain a Form I-9 for each em¬ployee, and refrain from discriminating against individu¬als on the basis of national origin or citizenship.
Employers MUST have a Form I-9 for each current worker they hired after November 6, 1986 or face stiff fines and penalties. If Immigration Customs Enforcement (ICE) audits your Form I-9s and finds missing records or those with errors, you will not be given a penalty-free opportunity to obtain or correct them.
It can be difficult to keep up with all of the most current information concerning immigration regulations, including the most recent employment verification rules and Form I-9 changes. But every business MUST or face huge repercussions.
With increased scrutiny on U.S. employers, it is critical that businesses are aware of their responsibilities under the law. The crucial information provided in this course will give you the knowledge and know-how needed to ensure your documentation is filled out appropriately, your records are kept correctly, and your organization is legally compliant.
Time: approximately 30 minutes
Learning Objectives:
Recognize the requirements of completing the Form I-9.
Identify the individuals for whom the Form I-9 must be kept.
Understand the document retention rules relating to the Form I-9
Key Topics Include:
How to fill out each section of the Form I-9
The confusing mandatory timeframes for completion of each section of the I-9
When a new hire’s Social Security Number MUST appear in Section 1
The only permissible documents you can view to verify a new hire’s identity and work eligibility
When and how to re-verify information or update information in Section 3
The legalities of photocopying or scanning the verification documents a new hire shows you
For the first time ever, companies are dealing with four distinct generations working alongside one another. Growing up in different environments, family structures, and with different values, these workers bring a variety of attitudes and preconceptions into the workplace.
Generational differences can influence nearly every facet of your organization, from hiring and recruiting, dealing with change, training, retaining employees, and communication. How can your organization better understand these differences and use these generational differences to move forward instead of backward?
Time: approximately 45 minutes
Learning Objectives:
Consider how generational differences could affect your workplace
Recognize the basic characteristics of the four generations currently in the workforce
Identify strategies to shrink the generation gap in your workplace, while still recognizing each generations unique perspective
Anger is not something that most of us might think we have to be prepared to deal with in our workplace, and yet more and more frequently, issues come up where conflict is involved. Regardless of the reasons, workplace anger is something that has to be dealt with as soon as the issue arises. Ignoring a problem will only allow it to become worse.
In this course, the learner will gain understanding regarding the importance of communication in dealing with employee anger, acquire knowledge regarding productive methods for dealing with employee anger, and finally learn to recognize the behavioral indicators preceding episodes of anger.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of communication in dealing with employee anger.
Identify productive methods for dealing with employee anger.
Recognize the behavioral indicators preceding episodes of anger.
Organizations committed to providing a comfortable and enjoyable working environment for their employees believe that employees should be treated and should treat each other with mutual respect, dignity and courtesy and also believe that harassment in the workplace is incompatible with the kind of workplace that our employees deserve.
In this course the learner will gain understanding of all employee rights regarding harassment, as well as the responsibilities and obligations of both the employer and employee in insuring a harassment free workplace. Also see Harassment - Supervisor Obligations, Harassment - What It Is, and Sexual Harassment Awareness: AB1825.
Time: approximately 30 minutes
Learning Objectives:
Provide an understanding of an employee's rights.
Provide an understanding of an employee's obligations.
Provide an understanding of the employer's obligations.
Key Topics Include:
Our Commitment to a Harassment-Free Workplace
Definition of the "Workplace"
Your Rights as an Employee
Your Obligations as an Employee
Steps You Can Take to Stop Harassment By Others
Clearly Communicate Your Position - Do's and Don'ts
Managers and supervisors are not expected to be experts on harassment. They should, however, know enough about harassment law so they can be alert and sensitive to situations that might constitute harassment and so they understand the potential consequences to themselves and their employer.
In this course, the learner will gain understanding of an employer's obligations under the harassment laws, an understanding of a supervisor's special obligations and finally, an understanding of the potential liability for not complying with the harassment laws. Also see Harassment - Rights and Obligations, Harassment - What It Is, and Sexual Harassment Awareness: AB1825.
Time: approximately 30 minutes
Learning Objectives:
Provide an understanding of an employer's obligations under the harassment laws.
Provide an understanding of a supervisor's special obligations.
Provide an understanding of the potential liability for not complying with the harassment laws.
Key Topics Include:
Our Commitment to a Harassment-Free Workplace
Harassment Laws
A Cautionary Note
An Employer's Obligations
Types of Harassment
Potential Liability for Violating the Harassment Laws
Responsible organizations strive to provide a work environment that is free of harassment. Why? Harassment has a negative effect on employee morale, attendance, productivity, and quality, and in some cases, it is also illegal. Harassment has no positive effects! It makes no sense, from a business or legal perspective, to permit it in the workplace.
To help ensure a harassment free workplace, in this course, the learner will obtain a solid understanding of what the term "harassment" means as well as be provided examples of sexual harassment and other forms of harassment. Also see Harassment - Rights and Obligations, Harassment - Supervisor Obligations, and Sexual Harassment Awareness: AB1825.
Time: approximately 30 minutes
Learning Objectives:
Provide a solid understanding of what the term "harassment" means.
Provide examples of sexual harassment and other forms of harassment.
While management and leadership skill sets often overlap, many business consultants and organizational experts consider the work done by leaders to be different from the work done by managers. Their contention is that a leader focuses on motivating people to achieve a common, often visionary goal. A manager ensures that tasks are completed correctly and on time according to existing policies and procedures.
This course will examine the differences between leadership abilities and managerial skills. Additionally, you will learn about the sorts of tasks typically performed by leaders and those tasks typically performed by managers. You will also gain insight into the ways that you can improve your management and leadership abilities.
Time: approximately 30 minutes
Learning Objectives:
Identify the commonly-understood differences between managerial skills and leadership abilities
Recognize the types of tasks that managers and leaders do best
Determine how individuals can be effective managers and leaders
Did you know that the American workforce is getting older? Almost one-third of the U.S. population was born between 1945 and 1965, and the oldest members of this group are either retired or preparing to retire. Many organizations often overlook large-scale trends in the American population as potential risk factors. Demographic trends in the workforce, however, can significantly impact your organization's ability to operate efficiently and effectively. Because long-term planning is often neglected, this course will provide learners with information necessary to identify demographic risks to your operations and will provide possible strategies that can be employed to address these concerns before they negatively impact your organization.
Time: approximately 30 minutes
Learning Objectives:
Identify the factors contributing to demographic changes in the U.S. population
Recognize how demographic changes, specifically an aging workforce, can pose risks to your organization
Determine how to evaluate your organization's workplace demographics and respond to the specific risks you face
Youth sports should be about children having fun, getting exercise and working together for a common goal in the process. Sometimes, however, the behavior of overzealous, overly aggressive parents can ruin the fun. By learning how to behave appropriately while acting as positive role models, parents can help ensure the experience of youth sports will be enjoyable for all involved.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of encouragement to a child's enjoyment of youth sports
Identify behaviors to avoid when attending a youth sports event
Define the positive role parents should play at their children's sporting events
There is no greater asset to a company than its employees; therefore it is clear that finding the best person for the job is crucial to an organization's success. Formal recruiting practices, as well as an ongoing recruitment mindset, are important for finding the right person at the right time.
This course covers common formal recruiting practices, factors that lead to recruiting excellence, and creative recruiting methods and sources.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of having formal recruiting practices.
Recognize the factors that define recruiting excellence.
Identify a variety of creative recruiting sources.
With the passage of AB 1825, the state of California stepped to the
forefront regarding the prevention of sexual harassment in the
workplace. Working in the state of California as a manager or
supervisor within your organization, you must be committed to the
concept of a harassment-free workplace. Creating a great work
environment that is free of harassment and discrimination is important
for many reasons, first and foremost because it's the law. Both federal
and California law require it.
Additionally, no one should ever have to work in fear. It is your
responsibility to see that your employees are provided with a safe,
comfortable place to work without having to feel threatened or
uncomfortable. In this multi-module course, you will learn what sexual
harassment is, how the federal and California state laws address it,
your role as a manager in dealing with sexual harassment, and how to
investigate and handle a sexual harassment claim. We will also look at
real life scenarios so that you can apply theoretical knowledge to real
life situations.
This course includes six modules:
Introduction
Laws and Awareness
Harassment Scenarios
A Supervisor's Role
Ethical Behavior
Discrimination and Diversity
Time: 2 hours
Learning Objectives:
Introduction
Understand the purpose of California AB 1825.
Identify the key components of your training.
Recognize the benefits of AB 1825 compliance.
Laws and Awareness
Understand your role as a manager in dealing with potential harassment situations.
Recognize the "dos and don'ts" of dealing with harassment in the workplace.
Identify the liabilities of not handling harassment complaints effectively.
Identify behavior that meets the criteria for harassment.
Harassment Scenarios
Recognize sexual harassment issues in real life scenarios.
Understand the role of the manager in these scenarios.
Identify the proper actions to take if similar situations were to occur in your organization.
A Supervisor's Role
Define a harassment policy and what it should contain.
Identify factors associated with harassment investigations.
Recognize the steps that need to be addressed when talking to alleged perpetrators and victims.
Ethical Behavior
Understand the importance of having a personal code of ethics.
Recognize the impact that making ethical choices has on our lives and the lives of others.
Identify ways in which we can determine if our actions are ethical.
Discrimination and Diversity
Understand the meaning of diversity.
Demonstrate knowledge of practical tools for applying principals of diversity in daily activities.
Identify opportunities for individual growth by accepting and appreciating diversity in the workplace.
+ Sexual Harassment Training - Harassment Awareness
$12.00 per license
Course Summary:
Harassment is not only illegal, it can also create an uncomfortable, threatening and unpleasant environment for all people within an organization, not just those involved in a specific incident. All employees need to understand what harassment is and how it can affect individuals, their co-workers and the organization overall. Only by having a thorough understanding can employees help identify, report and eliminate harassment from the workplace.
In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they've been a victim of harassment.
Time: approximately 30 minutes
Learning Objectives:
Understand the role perception plays in potential harassment situations.
Recognize the impact on your organization of not reporting incidents when employees see them.
Identify individual responsibilities in creating a zero-tolerance sexual harassment environment.
Harassment is not only illegal, it can also create an uncomfortable, threatening and unpleasant environment for all people within an organization, not just those involved in a specific incident. All employees need to understand what harassment is and how it can affect individuals, their co-workers and the organization overall. Only by having a thorough understanding can employees help identify, report and eliminate harassment from the workplace.
In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they’ve been a victim of harassment.
Time: Approximately 30 minutes
Learning Objectives:
Define the role perception plays in potential harassment situations.
Recognize the impact on your organization of not reporting incidents when employees see them.
Identify individual responsibilities in creating a zero-tolerance sexual harassment environment.
Social media, Web-based sites that allow users to interact with one another, as well as email and texting systems, can improve communication among employees, boost productivity, increase employee engagement, and enhance marketplace reputation and penetration. However, social media can also have devastating financial and legal consequences when employees post materials either without appreciating the unintended consequences of their words, pictures and videos; or, when they purposely post to harm individuals, companies (including their own) or other entities.
Employee posts of confidential information, using the same log-in codes at work and at home, acting out online, and similar actions can cause you irreparable harm.
As Mark Twain once said, "A lie can travel halfway around the world while the truth is putting on its shoes."
This course will have you off and running before a lie or other improper use of social media can hurt you.
What are your legal rights regarding a worker's use of social media? Does an employee have any privacy rights regarding what they say or post on the internet? What are the courts saying about YOUR right to control what goes through your servers? What should your organization being doing right now -- about the risks of social media?
During this intensive, fast-paced session you'll learn the answers to those and many other questions.
Time: approximately 30 minutes
Learning Objectives:
Recognize the need to control employee use of social media both on-site, on-duty and off-site, off duty
Identify the social media risks most relevant to your organization
Understand the critical elements of an effective social media policy
Key Topics Include:
Major risks across all industries regarding emails, social media and blog posts generated by employees
Passwords and login codes the chink in your armor
How to legally regulate the use of social media in the workplace
The implications of Section 7 of the National Labor Relations Act
The nuts and bolts of effective email and blogging policies
Reputation Monitoring what it is; why you should do it
Critical elements that should be included in your social media policies
Defined in the simplest terms, child neglect is the failure to provide for a child's basic needs. Almost 2,000 children die annually as a result of neglect. As tragic as this is, an even larger number of children suffer long-term physical, psychological and behavioral problems as a result of neglect. Overburdened courts and social services systems do their best to help neglected children, but often the overwhelming case loads they work under make it difficult to overcome these problems.
This course will provide learners with an understanding of the tremendous obstacles the children face and what the consequences are to society when neglected children are left to fend for themselves and how simply having someone who will listen can help them to overcome the tremendous odds stacked against them.
Time: approximately 30 minutes
Learning Objectives:
Identify the symptoms and roots of child neglect
Recognize the long term consequences of child neglect
Understand the responsibilities of volunteers and advocates to a neglected child
Key Topics Include:
Child Neglect Defined
A Truth Difficult to Comprehend
The Impact on the Survivors
Indications of Child Neglect
Psychological and Behavioral Indicators of Neglect
Although no two abusive relationships are the same, there is a cycle of domestic abuse that is fairly predictable. Understanding the steps in this cycle of violence will help you to understand what motivates the abusive partner to inflict both the physical violence and psychological torment he perpetrates on his victim. If you choose to help victims of abuse by serving as a volunteer, you need to learn both the facts about domestic violence in general, and the facts about the services your organization has to offer. As a volunteer, helping a victim of domestic violence learn how to make her own decisions again, regain her confidence, and take control of her life can be a satisfying and rewarding experience.
In this course, the learner will gain understanding regarding the cycle of abuse, how the mind of the abuser works, the effect the abuse has on the victim, as well as how to develop a safety plan to move her life forward in a safe and positive direction.
Time: approximately 30 minutes
Learning Objectives:
Identify the steps in the cycle of abuse
Define a safety plan
Recognize the need to empower the abuse victims with whom you work
Over a lifetime, a person may experience a number of "life–changing" events. Some can be joyful, such as a birth or an adoption. Others can be stressful or tragic, such as a catastrophic illness or devastating injury. For many years, people had to make serious life choices when events such as these occurred. They found themselves torn between taking care of themselves or loved ones and keeping their jobs.
In an attempt to help provide balance, Congress passed and President Bill Clinton signed The Family and Medical Leave Act which went into effect on August 5th, 1993. In this course, the learner will gain understanding of the act's basic provisions as well as the final rules issued by the Department of Labor that went into effect in January, 2009.
Time: approximately 30 minutes
Learning Objectives:
Identify the basic provisions of the Family and Medical Leave Act
Recognize the changes made to the FMLA as a result of the Department of Labor's final rules
Key Topics Include:
Who Is Covered?
What Are the Eligibility Requirements for Employees?
When Is FMLA Applicable?
Serious Health Condition Defined
Requiring Certification
Maintaining Health Benefits
The "Key Employee" Exception
Department of Labor "Final Rules"
National Defense Authorization Act for FY 2008
Final Regulations – Employee Notice Requirements
Final Regulations – The Medical Certification Process
No workplace is immune from the possibility of violence, and yet many take no proactive measures to prevent it and protect their employees until after an incident occurs. In this course, we address steps employers can take to minimize their risks and signs and indicators that employees can learn which will help them from becoming victims.
Time: Approximately 30 minutes
Learning Objectives:
• Realize that workplace violence can occur anywhere • Recognize the warning signs that someone may be on the verge of violence • Identify the steps to take should violence occur in your workplace
Key Topics Include:
• Defining “Violent Acts”
• Types of Workplace Violence
• Vulnerability
• Counterproductive Workplaces
• Workplace Bullying
• Protection from Workplace Violence
• Potentially Violent Profile
• “Trigger” Events
• Preventing Violence
• Defuse and Protect
• Talking the Violence Down
• When Weapons Are Involved
+ Volunteers Working with Children and Adolescents
$12.00 per license
Course Summary:
Volunteers play a vital role in many organizations, performing tasks ranging from counseling work, legal services, administrative assistance, and interacting directly with the public. Many volunteers find working with children and teens particularly rewarding; however, working with young people does require organizations and volunteers to take precautions to ensure that young people remain safe and that all volunteers are qualified and assigned to the right duties.
In this course, you will learn about the roles that volunteers can perform, ways that organizations can screen their volunteers, and basic requirements for individuals who work directly with young people. Moreover, this course will provide some information about childhood and adolescent development and explain your responsibilities with regard to reporting child abuse and neglect.
Time: approximately 30 minutes
Learning Objectives:
Identify the various roles that volunteers can play
Recognize the precautions that volunteers who work with children must take
Understand your responsibility to report child abuse and neglect
Harassment comes in many forms, but not every unpleasant interaction is harassment. Federal law prohibits workplace harassment that violates an individual's civil rights. Moreover, your organization can take steps to foster a "harassment-free workplace" to ensure that everyone has a safe and respectful working environment. This course will help you identify what is and isn't harassment, as well how you can help create a welcoming workplace for everyone.
Time: approximately 30 minutes
Learning Objectives:
Define harassment
Identify protected classes according to federal law
Recognize the elements of an effective anti-harassment policy
Spreadsheets are used every day for tasks as simple as creating a list of employees or as complicated as performing exceedingly complex calculations. Microsoft Excel is the most frequently used spreadsheet software.
This course will provide information on how to create, edit, format and print spreadsheets, and provides good foundational information for beginning users. Also see Microsoft Word Basics and Microsoft Outlook Basics.
Time: approximately 30 minutes
Learning Objectives:
Understand the purpose of an Excel spreadsheet and common uses at work and home.
Recognize common terms and parts of the Excel workbook and a typical spreadsheet.
Identify what information can go in a cell, as well as basic formulas and functions.
Key Topics Include:
Getting Started
Toolbars and Spreadsheet Terms
Data in a Cell
Cut, Copy, Paste
Inserting and Deleting Columns and Rows
Creating a Series
Understanding Formulas
Standard Mathematical Operators
Order of Operations Review
Formula Shortcuts
Autocalculate
Spreadsheet Formatting - Fonts, Sizes and Styles
Spreadsheet Formatting - Values and Numeric Labels
Microsoft Outlook serves as a personal organization and communication software. The most frequently used feature of Outlook is its e-mail component and this training will demonstrate how to create an e-mail, format and send it. Outlook is also used as an organizing tool through its Calendar, Contacts and Tasks sections.
This course is directed toward beginning level users and will demonstrate how to get into the program, maneuver from function to function, and perform basic activities in the most frequently used sections of Outlook. Also see Microsoft Excel Basics and Microsoft Word Basics.
Time: approximately 30 minutes
Learning Objectives:
Understand the value of Microsoft Outlook as a communication tool.
Identify the scheduling tools available on the Outlook calendar.
Identify the methods for attaching files to an e-mail.
This course will focus on the Windows XP operating system. Specifically, you will be introduced to several basic Windows functions and tips that will make your computing experiences easier and more enjoyable including understanding the basic terminology associated with Windows XP, determining the best methods to navigate through Windows XP and finally recognizing the value that a well-designed operating system offers.
Time: approximately 30 minutes
Learning Objectives:
Understand the basic terminology associated with Windows XP.
Determine the best methods to navigate through Windows XP.
Recognize the value that a well-designed operating system offers.
For any organization to operate successfully, the ability to communicate effectively is critical. External and internal communication was made much easier with the advent of Microsoft Word software, the word processing component of Microsoft's Office suite of products.
While Word can be used in a variety of different ways for a variety of different purposes, the focus for the learner of this course will be on basic documents, such as business letters, reports and memos. Upon completion of this course, you should be able to easily generate and save a typical Word document. Also see Microsoft Excel Basics and Microsoft Outlook Basics.
Time: approximately 30 minutes
Learning Objectives:
Understand how to prepare a letter, report or memo using Microsoft Word.
Identify methods for formatting documents to fit your specific needs.
Recognize basic functions on the toolbars and how to use them.
How a law enforcement officer goes about making an arrest can make or break the case when it goes to trial. The United States Constitution offers all citizens specific rights that they must be made aware of if they are arrested, as well as requiring law enforcement to have legitimate reasons for making the arrest. In this course, the learner will gain an understanding of what these Constitutional rights are and how to apply them when they make arrests in the field
Time: approximately 30 minutes
Learning Objectives:
Understand the implications of the Miranda, Dickerson, and Terry decisions.
Recognize the practical differences between making an arrest with and without a warrant.
Identify the appropriate levels of force to use with a resistant suspect during an arrest.
Firearms are part of a law enforcement officer's basic equipment. Despite extensive training, however, complacency and carelessness remain the biggest cause of shooting accidents for most officers. Practice and review will help ensure safer handling of firearms, but ultimately, every officer must realize that his firearm is his responsibility, and he or she must always be vigilant in practicing basic firearms safety, both on and off the job.
SUMMARY
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of treating every weapon you encounter as loaded
Identify the proper ways to handle a firearm
Recognize that complacency is your biggest enemy when it comes to firearm safety
Key Topics Include:
Your Weapon, Your Responsibility
Firearm Safety Basics
Always Assume a Weapon Is Loaded
Always Point the Weapon in a Safe Direction
Keep Your Finger Off the Trigger and Outside the Trigger Guard
Living in the 21st century requires confronting some stark realities. Acts of terrorism, whether the source is foreign or domestic, are a very real possibility in the world we live in. Whether it is a group with a political/religious agenda, a single disgruntled former employee looking to avenge some perceived wrong done to them by their employer or someone attempting to extort an organization or an individual for financial gain, bomb threats do occur and they must be taken seriously.
In this course, the law enforcement learner will gain knowledge of first, how to conduct an effective search for explosive devices, what to do if such a device is found and finally, what to do if such a device should detonate.
Time: approximately 30 minutes
Learning Objectives:
Recognize the need for all bomb threats to be taken seriously
Identify the steps required to conduct an effective bomb search
Understand the role of law enforcement on the site of bomb detonation
The thought of a child being subjected to abuse of any kind is unsettling to most adults. Law enforcement officers are certainly no different in that regard. Officers take their responsibility to “protect and serve” their community very seriously and nowhere is this truer than with children who are often helpless to protect themselves. Most law enforcement personnel will periodically throughout their careers have to conduct investigations of child abuse.
It is law enforcement’s responsibility to see that the alleged perpetrators are arrested and brought into custody for criminal prosecution. In this course, we will provide examples of indications of child abuse, as well as provide guidelines for law enforcement officers to use when interviewing the various parties involved in a typical child abuse investigation.
Time: approximately 30 minutes
Learning Objectives:
Recognize potential indicators of child abuse
Identify those people who should be questioned as part of any child abuse investigation and the questions that should be asked
Understand the need to remain emotionally detached and professional during the course of your investigation
Key Topics Include:
Defining the Terms
Handling the Initial Complaint
When Immediate Law Enforcement Action Should Be Taken
When the term "community policing" is mentioned, citizens will often think only in the narrowest of terms about the issues they know personally, like the D.A.R.E. officer who works at their child’s school or the new bike patrol working the streets of downtown. The reality is this limited perception of community policing only scratches the surface of what "community policing" actually is.
In fact, community policing amounts to a total change in the way law enforcement does its job, moving from a "call and respond" approach to law enforcement to a problem solving style that relies heavily on the cooperation and commitment of community members. Using the COPPS model of community policing in conjunction with an investigative process known by the acronym S.A.R.A., officers will learn to become effective problem solvers in the communities they serve.
Time: approximately 30 minutes
Learning Objectives:
Recognize the limitations of the call and response approach to controlling crime in a community
Understand the importance of communication, trust and cooperation to the success of a community policing program
Strip searches are one of the most highly litigated issues that professionals in the corrections industry have to deal with. Officers have to know how to weigh the legitimate security issues of their facility against the individual right to privacy afforded people by the 4th Amendment to the United States Constitution. In this course, learners will have an opportunity to find out examples where correction facilities have made bad decisions regarding strip searches and also learn best practices used by many facilities in finding the appropriate balance between the rights of detainees and the security needs of the jail.
Time: Approximately 30 minutes
Learning Objectives:
Identify the difference between a strip search and a body cavity search
Recognize behaviors that would create reasonable suspicion
Recognize when a strip search is allowable
Key Topics Include:
A Necessary Procedure
What's the Issue?
Bell v Wolfish
Mary Beth G. v. City of Chicago
Kraushaar v. Flanagan
Costly Errors — Judith Haney
What the Courts Are Saying
Defining the Terms — Strip Search
Defining the Terms — Body Cavity Search
Who Can Conduct Strip Searches?
Where Should a Strip Search Be Conducted?
When Can a Strip Search Be Conducted?
+ Conflict and Dispute Resolution -- Law Enforcement
$12.00 per license
Course Summary:
Conflict is part of every day life in law enforcement, so learning how to apply principles of conflict and dispute resolution to your job is critical to diffusing conflict before it can escalate to more dangerous levels. This course has been developed to help you understand conflicts and how you can effectively deal with them.
In this course, you will learn about different types of conflict and how to identify and then cope with each different variety. You will also learn the importance of using communication skills effectively in the process.
Time: approximately 30 minutes
Learning Objectives:
Understand how conflicts and disputes impact your job.
Recognize how conflict can be managed through specific actions.
Differentiate between the levels of conflict that can be encountered.
Law enforcement personnel, without question, have jobs that are very different from most people outside of the field. They do work that is specialized, and in many cases, without a counterpart in the private sector. Despite that fact, although each day presents its own unique challenges, most officers and their administrative staffs would probably agree that they do have what they at least would consider to be "routine" days.
Occasionally, however, an event or series of events will occur that puts even the most experienced officers, officials and administrators to the test. Whether it's allegations of misconduct, sexual harassment or natural disaster, this course is designed to help all departments, organizations and agencies within the public sector prepare for just such an event.
Time: Approximately 30 minutes
Learning Objectives:
Understand the importance of a crisis management team.
Identify the members of a crisis management team and define their roles.
Recognize the importance of reporting facts through a designated spokesperson.
There are many days when a law enforcement officer's shift will consist of nothing much more than a series of routine calls. At any given moment, however, an officer's day can quickly become anything but routine. The reason is what's known in law enforcement circles as a critical incident. A critical incident is any event or situation, whether man-made or an act of nature, that threatens people and/or their homes, businesses, community or the environment. The event either occurs on a scale beyond the typical law enforcement officer's level of experience or on a large enough scale that multiple agencies and/or areas of expertise may need to be involved to resolve the incident.
In this course, the learner will gain understanding of the need for detailed planning when dealing with critical incidents, as well as how to identify key components of the Incident Command System and recognize how the Incident Command Systems simplifies communication in a crisis.
Time: approximately 30 minutes
Learning Objectives:
Understand the need for planning in dealing for critical incidents.
Identify key components of the Incident Command System.
Recognize how the Incident Command Systems simplifies communication in a crisis.
Trying to second guess the mood of a crowd can be difficult. Good planning, however, can make the difference between an event taking place with minimal police involvement or an event that is marred by incidents between crowd members, or law enforcement and crowd members, ultimately involving multiple arrests. Even good planning, however, may not always be enough to prevent incidents from occurring.
In this course, the learner will gain insight regarding the importance of planning and training for use of force and arrest situations during crowd control incidents, as well as an understanding of the role the use of force continuum plays in crowd control, and the value of the Incident Control System in ensuring a successful operation.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of planning and training for use of force and arrest situations during crowd control incidents.
Understand the role the use of force continuum plays in crowd control.
Understand the importance of documentation to the arrest and booking process.
The First Amendment to the U.S Constitution provides citizens of our country with, among other things, freedom of speech and assembly. That means any group, regardless of whether their position is popular or not, has the right to assemble and express their opinions. As representatives of the law enforcement community, it is your responsibility to ensure that all citizens are given every opportunity to exercise these rights.
In this course the learner will gain understanding regarding the difference between crowd management and crowd control, identifying the steps to be taken in preparation for managing or controlling a crowd, and recognizing the need for keeping cool under pressure while working in crowd management/control situations.
Time: approximately 30 minutes
Learning Objectives:
Understand the difference between crowd management and crowd control.
Identify the steps to be taken in preparation for a planned event.
Recognize the need for keeping cool under pressure while working in crowd management/control.
All of us have likely been around an individual who has drunk too much alcohol at some point. Sometimes these intoxicated individuals can be annoying. Many times the actions of intoxicated individuals can be quite dangerous. Such is the case for law enforcement officers who frequently encounter people who’ve had too much to drink as part of their job.
Dealing with intoxicated individuals can take up a significant amount of an officer’s time on duty. Officers need to understand how to recognize symptoms of intoxication, medical conditions that mimic the symptoms of intoxication as well as symptoms of other drugs/medications that an individual might have ingested. Additionally, officers need to know how to communicate effectively with intoxicated individuals for both the officer and the individual’s safety.
Time: approximately 30 minutes
Learning Objectives:
Understand the risks inherent in working with intoxicated people
Recognize the distinctions between a person who is intoxicated and one who is physically or mentally ill
The police dispatcher/911 operator is a critical communication link between law enforcement, the community it serves and the officers in the field. How a dispatcher does his or her job can sometimes make the difference between whether or not an emergency situation results in a successful outcome. For those who have done the job well over a period of time, there is personal satisfaction in knowing that they make a difference in people's lives.
With that satisfaction, however, can come great stress as well. What is it that makes the difference between a dispatcher/911 operator who excels at this type of work and those who don't? What are the things that a person can do to become adept at these positions? In this course we will focus on those skills and practices that make up that difference.
Time: Approximately 30 minutes
Learning Objectives:
Understand how to prioritize calls.
Identify when stress is affecting your performance and what you can do about it.
Recognize the difference between striving for excellence and perfection.
Part of the screening process that every law enforcement entity puts its applicants through involves matters of character. All departments want to be certain that they are hiring men and women of high moral fiber. Officers are expected to be the "good guys", since their job is to catch the "bad guys." Why is it then, that occasionally the line between the good guys and bad guys become blurred? What happens to the men and women who come into the profession with such high ideals, only to compromise those ideals later?
In this course the learner will gain understanding of the importance of a strong ethical foundation, reinforce how to make good decisions based on this same ethical foundation, and finally see how some situations put an officer in a compromising situation and how to avoid those situations.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of ethics as a foundation for a career in law enforcement
Identify the types of temptations an officer may face that could challenge his or her code of ethics
Recognize how compromising one's ethics can make it easier to compromise the next time
If you are the first responder on the scene of a crime, you are responsible for the integrity of that crime scene and the evidence contained there. If the integrity of the crime scene becomes compromised, so potentially does the evidence collected from it. With the integrity of the crime scene compromised and the quality of the evidence collected in question, the ability for justice to be served is compromised as well, because the truth of what happened at any crime scene lies in the evidence. While the role of the attorneys, the judge and the jury are all important in the courtroom, it is ultimately the quality of the evidence that is going to prove the guilt or innocence of the alleged perpetrator.
In this course, the learner will gain valuable insights into appropriate evidence collection practices, as well as what not to do at the crime scene and how to protect the integrity of the crime scene so that evidence is not altered or destroyed.
Time: approximately 40 minutes
Learning Objectives:
Understand the importance of keeping the crime scene uncompromised
Identify the different classifications and categories of evidence
Recognize the significance of proper collection techniques in keeping evidence uncontaminated
While some law enforcement officers will never be involved in certain types of major crimes, there is probably not a patrol officer in America who won't take a domestic abuse call at some point in his or her career. It's important to have an understanding of how to safely handle a domestic abuse call so that you can ensure your own well-being as well as the well-being of all the other parties involved.
In this course, the learner will gain understanding regarding the cycle of abuse, how the mind of the abuser works and the effect the abuse has on the victim, as well as what information to learn before entering the home where an abusive incident has occurred to ensure both the officer's safety as well as the safety of the occupants of the home.
Time: approximately 30 minutes
Learning Objectives:
Identify the six steps in the cycle of abuse
Recognize the potential for personal danger for officers handling domestic abuse calls
Understand methods for handling abuse calls that will protect the safety of all parties involved
Key Topics Include:
There Are No Boundaries
The Cycle of Abuse
The Words May Change, But the Song Remains the Same
When a missing child call comes into your communications center, timeliness, accuracy and attention to detail are all critical factors. Knowing what to do and having a plan in place for how to do it can help you ensure that the incident has a positive outcome. In this course, you will learn the importance of handling these calls with professionalism, patience and empathy. In addition, this course will remind you of the important details you need to capture when taking a missing child call.
Time: approximately 30 minutes
Learning Objectives:
Identify the questions you should ask on every missing child call
Identify the criteria necessary for an AMBER alert to be put in place
Recognize the importance of inter-agency cooperation in successful missing child incidents
Key Topics Include:
All Missing or Abducted Children Calls Important
Have a Plan
How You Handle the Call
Be Prepared
In Case of an Abduction – Establishing Time Frames
Because robberies are crimes involving suspects with weapons, law enforcement officers need to take a cautious, planned approach every time they receive a robbery call. According to an FBI study, 10% of all willful homicides in the United States can be directly related to robberies. To ensure their own safety and well-being, as well as that of the victims of the crime, officers need to understand the risks, as well as their responsibilities and what their priorities are at the crime scene.
In this course law enforcement officers will learn the importance of knowing the businesses and business owners in the area they serve as well as maintaining the integrity of the crime scene, and the best and safest methods for apprehending suspects.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of approaching a robbery scene in as inconspicuous manner as possible
Identify the priorities after arriving at a robbery scene
Understand why Community Policing is helpful in reducing the impact of robberies in your patrol area
Key Topics Include:
Who Commits Robberies?
When to Respond and When Not to Respond
Approaching the Scene
Arriving at the Scene
How Many Suspects?
Confrontation
Your First Responsibility
Using Community Policing to Provide Better Response
Interviews and interrogations are two ways to formally solicit information from witnesses and suspects.
A properly conducted interview or interrogation can often be the difference between solving and successfully prosecuting a case, and not. An investigator should be aware of the distinctions between interviews and interrogations, as well as the best methods for eliciting information from a subject.
In this course you will learn some ways to question interviewees and judge the truthfulness of their responses. This course will also cover the distinctions between interviews and interrogations and provide methods for conducting them effectively.
Time: approximately 30 minutes
Learning Objectives:
Identify the difference between an interview and an interrogation.
Recognize the appropriate location and methods for conducting an interview.
Determine how to conduct an interrogation to elicit a written confession.
Key Topics Include:
The Difference Between an Interview and an Interrogation
Understanding gangs and gang culture requires separating fact from fiction and having a true understanding of what gangs are, what motivates young people to join a gang and how to determine if a young person may be involved in gang activity.
This course assists in that process by addressing methods of gang recognition, the ideology of gangs, analyzing gang graffiti, understanding the meaning of gang hand signs, recognizing indicators of gang membership and the warning signs associated with the emergence of gangs in your community.
Time: approximately 30 minutes
Learning Objectives:
Understand how gangs develop and infiltrate communities.
Recognize key gang development activities and their draw to potential members.
Differentiate between the types of gangs and their members.
It's instinctive for law enforcement officers to want to get the "bad guys." When dealing with clandestine methamphetamine labs, however, simply raiding labs may just cause more labs to set up someplace else. Methamphetamines are a community problem, and it will take community cooperation to bring the problem under some kind of control. In this course, learners will gain understanding of how people as diverse as retailers, utility workers, mail carriers and firefighters can all play a role in helping law enforcement curtail the methamphetamine problem in their jurisdiction
Time: approximately 30 minutes
Learning Objectives:
Recognize the need for a multi-faceted approach to investigating methamphetamine crimes
Identify methods for preventing illicit sales of pseudoephedrine at the retail level
Recognize the importance of training citizen on awareness of possible meth labs in their neighborhood
Because of their powerful sense of smell, dogs serve law enforcement organizations by tracking suspects and serving in drug, bomb and cadaver detection. A K9 unit brings skills to your law enforcement organization that can't be duplicated by human officers. For patrol officers assisting K9 teams, you must understand how the dog and its handler work together and what your responsibilities are in assisting them.
In this course, you will gain a greater understanding of how the dog's highly sensitive sense of smell functions, what jobs K9 units are best suited for and their limitations as well.
Time: approximately 30 minutes
Learning Objectives:
Identify the differences between "bite and hold" vs. "circle and bark" training
Define the role of the backup officer for a K9 team
Recognize the different roles a dog's unique sense of smell can be used for
Law enforcement officers generally have a thorough working knowledge of criminal law. When it comes to tort law, their knowledge is often limited. When law enforcement officers don’t follow established policies and procedures, they can leave themselves open to civil litigation, which makes them and their department subject to monetary damages if a preponderance of evidence proves that they have violated a citizen’s rights.
Knowledge of law enforcement liability is something that every officer needs to protect himself or herself from litigation.
Time: Approximately 30 minutes
Learning
Objectives:
Provide law enforcement personnel with a proactive, easy-to-apply approach to protect against liability.
Determine how to protect law enforcement personnel against liability for alleged acts.
Recognize the process for protection against liability for the acts or failures of fellow employees.
Law enforcement and corrections officers play important roles in the legal and judicial process. When laws have been broken, police are responsible for apprehending the alleged perpetrator, and corrections officers are responsible for securing them safely so that they can be tried for the crimes which they have allegedly committed. For those individuals found guilty of a crime, corrections officers will also be responsible for them for the period of time they are incarcerated as inmates. These are both significant roles to be sure, but there are other components to the legal and judicial process of which both law enforcement and corrections personnel need to be aware.
In this course, the learner will gain understanding regarding how his or her role as a law enforcement or corrections professional interacts within the context of the judicial process as a whole. They will also learn the guidelines to follow while testifying in court and finally how his or her appearance or demeanor in the courtroom could impact a jury.
Time: approximately 30 minutes
Learning Objectives:
Understand how your role as a law enforcement or corrections officer interacts with the legal and judicial process as a whole
Identify the guidelines to follow when testifying in court
Recognize the impact your testimony and demeanor in court can have on a jury
Key Topics Include:
Understanding the Legal and Judicial Process
How Laws Originate, How Laws Are Interpreted
Statutory Laws
Case Law
Issues Involved in Making an Arrest
Miranda Rights
The Booking Process
Initial Court Appearance
Bail
Personal Recognizance and Non-Bondable Offenses
Preliminary Hearing
Grand Jury
Jury Selection
The Trial
If Called to Testify
When a Guilty Verdict is Returned
Parole
Right to Appeal
Law Enforcement and Corrections Officers as Criminal Defendants
Law Enforcement or Corrections Officers as Civil Defendants
Aggressively enforcing traffic laws in an effort to improve officer safety and reducing the occurrence of traffic accidents and deaths is the job of every police officer.
This course will cover policies and procedures used by most departments to initiate traffic stops, then proceed with the actual stops from beginning to end, as well as cover the "Seven Step Violator Contact" method, an important part of how you deal with the public during an actual traffic stop.
Time: approximately 30 minutes
Learning Objectives:
Recognize policies and procedures for dealing with traffic stops.
Understand the "Seven Step Violator Contact" process.
Identify key methods of ensuring officer safety during traffic stops.
Key Topics Include:
Your Role as an Officer
Definition of Reasonable Suspicion
Definition of Racial Profiling
Officers as Role Models
Traffic Stops
Stopping Traffic Violators
Types of Enforcement Actions
Specific Traffic Violations
Guidelines for Issuing Traffic Citations
Officer Responsibility - Traffic Citations
Stops at Night or During Inclement Weather
Felony Stops
Radar
DWI Enforcement Procedures
The Seven-Step Violator Contact Method
Step 1: Greeting and Identification of the Police Agency
Every time law enforcement officers report for duty, they know that their job may require a response to incidents involving fatalities. Some incidents, however, involve casualties on a scale that even many seasoned veterans have never experienced. When an airplane crash, bombing, earthquake, tornado or similar disaster causes casualties on a massive scale, local resources can be overwhelmed. A combined local, state and often federal government response will be necessary for a mass fatality incident.
Nothing can adequately emotionally prepare a law enforcement officer for these types of incidents. You can and should, however, make sure that you know your roles and responsibilities so that you can be professionally prepared should the unimaginable occur. In this course, we will provide an overview of how a typical mass casualty operation is organized and the various roles that law enforcement officers can play.
Time: approximately 30 minutes
Learning Objectives:
Identify the two major roles of law enforcement at a mass fatality incident
Define the roles and responsibilities that make up decedent operations
Recognize that serving the interests of the deceased's family members is vitally important
Key Topics Include:
Preparing for the Unthinkable
Facing the Unimaginable
Incident Command System
Operations Specific to Mass Casualty Incidents
Decedent Operations
The Role of Law Enforcement in Search and Recovery
Methamphetamine presents a growing risk to many communities across the United States. Not only is methamphetamine highly addictive and dangerous for users, but the clandestine labs where the drug is manufactured can pose serious risks to the personal safety of innocent bystanders. Moreover, drug labs can create dangerous and costly environmental hazards. This course will provide you with the insights you need to properly address methamphetamine-related crimes in your community.
Time: approximately 30 minutes
Learning Objectives:
Recognize the physical symptoms of methamphetamine addiction
Identify the environmental hazards created by methamphetamine production
Recognize the need for community wide cooperation in dealing with a methamphetamine problem in your jurisdiction
Even while off-duty, law enforcement officers are still sworn to protect their communities. In addition, they remain responsible for representing their department or agency in a professional manner. These responsibilities mean that an officer will not only need to behave in a courteous manner while off-duty, but he or she may be required to take action to prevent a crime or arrest a suspect while off-duty.
This course will provide learners with an understanding of ethical off-duty behavior and guidelines for engaging in law enforcement activities while off-duty. In addition, learners will receive information about how to make safe and legal off-duty arrests,
Time: approximately 30 minutes
Learning Objectives:
Understand the difference between your role and responsibilities as an on-duty and off-duty officer
Identify the appropriate action to take when you witness a crime while off-duty
Recognize the authority and limitations you have when making off-duty arrests
Law enforcement officers are responsible for apprehending suspects in criminal cases. If the prosecution and defense do not arrive at a plea agreement, the prosecution must prove the suspect's guilt beyond a reasonable doubt in a courtroom. Prosecutors often rely on the testimony of the law enforcement officers involved with the investigation and arrest of the accused. How well the officer performs under questioning can significantly impact the jury's decision to convict or acquit. In this course, the learner will gain understanding about how to most effectively prepare for a court appearance and provide testimony.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of preparation in providing accurate testimony
Identify potential errors in courtroom conduct and demeanor that can negatively impact the jury's opinion
Recognize the importance of being genuine when testifying
On Tuesday, November 4th, 2008 history was made. For the first time, American voters elected an African American to be their President. As historic as this event was, it was also evidence of something else. It’s something that often makes people uncomfortable to talk about, but nevertheless is a topic that demands ongoing dialogue. The fact is that in the United States, race remains a volatile issue for many, and racial profiling does still exist.
In this course, the learner will gain understanding regarding the actions that define racial profiling, and how by engaging in self-analysis, practicing awareness and empathy in dealing with members of minority communities, and by taking personal responsibility for their own words and actions, they can eliminate the possibility of engaging in discriminatory practices.
The learner will also gain an understanding of why data collection is necessary, the basics of a well designed system and the benefits for both law enforcement and the community
Time: Approximately 60 minutes
Learning Objectives:
Recognize the impact racial profiling has on community relations
Recognize the need for self-analysis to determine if you are practicing racial profiling
Identify the differences between racial profiling and criminal profiling
Recognize why data collection is necessary to determine if or to what degree racial profiling is an issue in your community
Identify the basic elements that should be included in a well-designed data collection program
Recognize the benefits for both the community and law enforcement officers of using a multi-copy, receipt-based data collection system
On Tuesday, November 4th, 2008 history was made. For the first time, American voters elected an African American to be their President. As historic as this event was, it was also evidence of something else. It’s something that often makes people uncomfortable to talk about, but nevertheless is a topic that demands ongoing dialogue. The fact is that in the United States, race remains a volatile issue for many, and racial profiling does still exist.
Missouri law stresses the importance of understanding and respect for racial and cultural differences and development of “effective, non-combative methods of carrying out law enforcement duties in a racially and culturally diverse environment.” How does an officer accomplish this? In this course, the learner will gain understanding regarding the actions that define racial profiling, and how by engaging in self-analysis, practicing awareness and empathy in dealing with members of minority communities, and by taking personal responsibility for their own words and actions, will help them comply with Missouri law so they can eliminate the possibility of engaging in discriminatory practices.
Time: approximately 30 minutes
Learning Objectives:
Identify the impact racial profiling has on community relations
Recognize the need for self-analysis to determine if you are practicing racial profiling
Identify the differences between racial profiling and criminal profiling
There are only three things you can do with a risk: avoid it, mitigate it or finance it. Law enforcement is somewhat unique in that it is an inherently risky endeavor where some risks can't be avoided, so the best way to manage risk is to reduce the frequency and severity of losses, and to have some type of risk finance mechanism in place for those inevitable incidents that will result in some type of financial loss for the entity.
This course describes in detail how to apply the three keys to successful risk management in law enforcement - preparation, documentation and communication.
Time: approximately 30 minutes
Learning Objectives:
Identify the areas of risk impacting law enforcement.
Understand the need for risk management planning and preparation.
Recognize the difficulties of practicing risk management in law enforcement.
Key Topics Include:
Our Definition of Risk Management
Law Enforcement Risk Management Requires Unique Approaches
As a result of 9/11, several important lessons were learned by the U.S intelligence community, the military and law enforcement. The first was that we were unprepared. The perpetrators of these criminal acts lived and trained right under our noses, and yet when the attacks came, we were caught by surprise.
Second, as the terrorists plotted, red flags actually were waved by individuals in government and law enforcement along the way who suspected something was amiss, and yet somehow the information slipped through the cracks instead of reaching those in government, the military or law enforcement who could have done something about it. Communication between branches of the intelligence community, branches of the federal government, local governments and first responders was inefficient at best and in some cases, lacking altogether.
In this course, the learner will gain understanding of what motivates terrorists, and how to identify suspicious activities when they're taking place in your jurisdiction.
Time: approximately 30 minutes
Learning Objectives:
Understand what motivates terrorists to commit their crimes
Recognize the difference between simply having radical beliefs and committing acts of terrorism
Identify suspicious activities which may be indicators of terrorist activity
Whether it's an act of nature or an emergency caused by an armed individual, members of law enforcement know that may need to respond to an major incident at a local school. The outcome will depend on how well the responding officers have planned and practiced with school officials. In this course, members of law enforcement will gain an understanding of how using the Incident Command System as a foundation can help them work with educators to prepare for the worst.
Time: approximately 45 minutes
Learning Objectives:
Recognize how the Incident Command System can lessen the impact of disasters on schools
Define the roles of the Command Staff and the General Staff
The popular perception of law enforcement is that officers spend their days nabbing the “bad guys” and protecting their communities from perils ranging anywhere from parking violators to international terrorists. Most people do not consider the various community relations tasks for which a law enforcement officer is responsible. One important way that the law enforcement community can reach out to the community at large is by partnering with local school districts, with officers serving as school liaison officers or school resource officers.
In this course, you will learn the ways that a school liaison officer can assist in a school as an educator and advisor. Additionally, this course will cover the security and law enforcement responsibilities of school liaisons. You will also learn how community oriented policing can result in effective law enforcement.
Time: approximately 30 minutes
Learning Objectives:
Understand the roles and responsibilities of school liaison officers
Identify ways that school liaisons can assist in the education and counseling of students
Recognize the importance of good community relations as related to effective law enforcement
Key Topics Include:
Role of School Liaison Officers
Background on School Liaison Programs
Community Oriented Policing
School Liaison Tasks – Education, Advising, Law Enforcement and Security
A dispatcher's job is inherently stressful. You can't avoid stress. You can, however, learn to manage it. You can lower your stress level by approaching your job with the right mindset. Excellence, not perfection should be your goal. Keeping this in mind, you can have a long and rewarding career as part of your community's emergency services team.
This course will provide learners with an understanding of the mental and physical toll that stress can take on a person, as well as what they can do to manage their stress by focusing on the present and taking care of their physical and emotional health.
Time: approximately 30 minutes
Learning Objectives:
Recognize the effects that stress can have on your mind and body
Identify the steps you can take to better manage your stress levels
Understand that your job is important and that you are an important member of the emergency services team.
Suicide is one of the leading causes of death in the United States. Understanding this issue requires not only knowledge of complex social and psychological factors, but also considerable empathy to understand the feelings and motivations of those who contemplate suicide.
In this course, the learner will gain understanding about the motivations that lead people to suicidal behaviors, as knowledge about the risk factors and warning signs associated with suicide. In addition, this course will provide information that law enforcement officers can use when working calls involving individuals who have committed or who are threatening to commit suicide
Time: approximately 30 minutes
Learning Objectives:
List the risk factors associated with suicide
Determine how to handle calls involving suicide attempts
Recognize the risks that suicide poses to law enforcement officers
Key Topics Include:
Suicide in the United States
Who is at Risk?
Contributing Factors
Potential Warning Signs
Suicide and Mental Health
Suicide and Law Enforcement
Suicide Calls Reported Suicides and Ongoing Suicides
Synthetic Cathinones, or “’bath salts” as they are more commonly known, have become a growing and difficult problem for law enforcement. Standard drug tests don’t detect them, and as quickly as labs develop a synthetic cathinone specific test, chemists come up with new variations that these new tests won’t detect. The FDA is moving quickly to tackle the bath salt problem head on, and law enforcement is doing its part, but with drug producers and distributers having a head start, officers need to have all the information they can acquire to understand what they’re up against.
Time: Approximately 30 minutes
Learning Objectives:
• Identify the street names by which synthetic cathinones are known
• Recognize the symptoms of a synthetic cathinone high
• Identify the physical and psychological symptoms of synthetic cathinone abuse
Key Topics Include:
• What Are Synthetic Cathinones?
• Many Forms
• Methods of Use
• Retail Outlets
• On the Street
• Bath Salt Emergencies
• What’s Being Done
• Difficulty with Detection
• Drugged Driving
• Production and Distribution
+ Understanding Mental Illness for Law Enforcement
$12.00 per license
Course Summary:
Some law enforcement officers are uncomfortable in encounters with individuals who have mental illnesses. Trying to communicate effectively with someone who may be delusional and hearing voices can be intimidating. Knowledge and understanding about mental illness and its signs and symptoms can help officers reach a positive outcome in these types of incidents for both the officer and the mentally ill individual. In this course, the learner will gain a greater understanding of mental illness, as well as learn about the crisis intervention team process and how it has helped law enforcement and the mental health community made great strides in better serving the needs of the mentally ill.
Time: approximately 30 minutes
Learning Objectives:
Recognize the signs and symptoms of mental illness
Identify common mental illnesses
Understand why the use of Crisis Intervention Teams creates better outcomes for both law enforcement and those with mental illness
Key Topics Include:
Interaction with Mentally Ill People
Mental Illness and the Criminal Justice System
Debunking the Myth
Decision Making Based on Knowledge
Signs and Symptoms: Emotions
Signs and Symptoms: Thoughts and Beliefs
Signs and Symptoms: Perception and Senses
Defining Mental Illness: Schizophrenia
Defining Mental Illness: Major Depression and Bipolar Disorder
Every job has its routines. In fact, much of an officer's day is taken up with paperwork, meetings and conversation with co-workers. What makes a law enforcement officer's job different from most others is that the circumstances in which he or she works can literally turn deadly in a heartbeat. Should this occur, the officer needs to be knowledgeable as to what his or her options are to protect him or herself and others on the scene, and to bring the individual perpetrating the threat into compliance with commands.
In this course, you will learn to recognize the constitutional issues regarding use of force, understand the limitations that exist regarding the use of force and learn to identify the different levels of the use of force continuum.
Time: approximately 30 minutes
Learning Objectives:
Recognize the constitutional issues regarding use of force.
Understand the limitations that exist regarding the use of force.
Identify the different levels of the use of force continuum.
Key Topics Include:
A Challenging Career
The Officer's Disadvantage
Only What is Necessary
The Use of Force Continuum
Threat Level I - Compliant Suspect
Threat Level II - Passively Resistant Suspect
Threat Level III - Active Resistance
Threat Level IV - Assaultive
Threat Level V - Assaultive with Intent to Cause Serious Bodily Harm or Death
What Does the Constitution Say?
"Objective Reasonableness"
"The Facts and Circumstances Confronting Them"
"The Perspective of a Reasonable Officer on the Scene"
"Objective Reasonableness Standard" - Points to Remember
Oleoresin Capsicum (OC), commonly referred to as "pepper spray" can be an effective tool when used properly for law enforcement officers to use with non-compliant individual in confrontational situations when talking has proven to be unsuccessful. The use of OC has prevented many officers from risking injuries through hand-to-hand tactics. There is more, however, to using OC effectively than simply "pointing and spraying." In this course, the learner will gain understanding of the proper use of OC, where it fits on the typical use of force continuum, and the effects to expect on the subject who has been sprayed.
Time: approximately 30 minutes
Learning Objectives:
Identify the differences between CN, CS and OC and the most common effects of each
Identify the various spray/delivery techniques used with pepper spray
Recognize where pepper spray should be placed in the use of force continuum and why it should be located there
Recognize the decontamination procedures for persons exposed to pepper spray and who is to be notified upon the use of pepper products
Key Topics Include:
Why Oleoresin Capsicum is an Important Tool
A History of Chemical Munitions Using Pepper Products
Vehicular pursuits regularly appear as lead TV news stories in local and national news, often with associated questions related to public safety.
This course provides detailed information related to law enforcement vehicular pursuits including related terminology, tactics, and factors that need to be considered before making the decision as to whether or not to engage in a pursuit. Those who take this course will have a more thorough understanding of the dangers posed to the public, law enforcement officers and suspects involved in vehicular pursuits.
Time: approximately 30 minutes
Learning Objectives:
Define terminology related to high-speed vehicular pursuits.
Identify vehicular pursuit tactics and responsibilities.
Understand the factors that need to be considered before, during and after a pursuit.
Key Topics Include:
Sobering Statistics
To Pursue or Not to Pursue
What the Courts Have Said
Initial Pursuit Responsibilities
Communications Center Responsibilities
Responsibilities During Inter-Jurisdictional Pursuits
For law enforcement officers, the challenges of working with minority communities require officers to navigate differences of language, culture, religion, custom and perceptions. While it may not be practical to become experts on every country, culture and religious belief that may be part of the community, it is in officers' best interest to gain at least a rudimentary knowledge of the communities which they have vowed to protect and serve.
In this course, the learner will gain understanding regarding how empathy, understanding and communication will enhance their ability to work effectively within minority communities as well as some of the characteristics of the communities in which they will serve.
Time: approximately 30 minutes
Learning Objectives:
Identify cultural characteristics of various minority communities
Recognize the importance of empathy, understanding and communication in establishing dialogue with minority communities
Identify why stereotypes inhibit law enforcement officers and the communities they serve from working effectively
Key Topics Include:
What Defines a "Minority?"
More Than One "Minority" In America
The Myth of the Melting Pot
Becoming "American"
The Challenges for Law Enforcement
Interacting With to Law Enforcement
The Keys to Success
The African American Community
Law Enforcement and the African American Community
One of the harsh realities of living in the 21st Century is the pervasiveness of youth violence. Living in the city, suburbs or country makes no difference. Violence perpetrated by young people can occur anywhere. While a "get tough on crime" approach may put offenders away, the question that really needs to be answered is why youth violence occurs in the first place. What causes adolescents and teens to engage in acts, both planned and random, that would seem unthinkable to most people? Can anything be done to prevent or curtail it? While there are no "one-size-fits-all" answers to these questions, in this course the learner will gain some understanding of what some of the root causes of violence are in young people, as well as some of the approaches the community can to adopt to address youth violence at its roots.
While there are no "one-size-fits-all" answers to these questions, in this course the learner will gain some understanding of what some of the root causes of violence are in young people, as well as some of the approaches the community can to adopt to address youth violence at its roots.
Time: approximately 30 minutes
Learning Objectives:
Identify the "roots" of youth violence
Recognize the common characteristic shared by "gang bangers" and school-shooters
Recognize why simply adapting a "tough-on- crime" approach to youth violence doesn't address root causes of the problem
On any given day your organization could encounter a problem that would impact its overall operation. This could be anything from the loss of an employee to the total destruction of your current building and everything in it! To prepare for this possibility, a business continuity plan is the first step toward ensuring that your business can weather whatever disaster may transpire.
In this course, the learner will find out why business continuity planning is essential, learn to recognize the forms in which disasters strike and the categories in which they fit, gain understanding of the importance of organization assets and the recovery time objective for each item and finally, learn to identify the eight categories that should be incorporated into every business continuity plan. Also see Emergency Preparedness.
Time: approximately 45 minutes (2 module course)
Learning Objectives:
Module 1
Understand why business continuity planning is essential.
Recognize the forms in which disasters strike and the categories in which they fit.
Understand the importance of organization assets and the recovery time objective for each item.
Identify the eight categories that should be incorporated into every business continuity plan.
Module 2
Identify key documents that will need to be written for guidance during emergency situations.
Understand the importance of planning in preparing for business recovery.
Recognize the importance of being detailed during the planning process.
Youth sports can be a rewarding experience for both young athletes and coaches. The coaches who have the most lasting influence are the ones who build their team around character traits like hard work and discipline, self-sacrifice and teamwork. In this course, the learner will gain understanding on the principles involved in building a team where the emphasis is on character development and having fun, as well as winning.
Time: approximately 30 minutes
Learning Objectives:
Recognize the opportunities coaches have to teach life lessons
Understand that effective coaching requires an ethical foundation
Police, fire and emergency medical personnel, without question, have jobs that are very unique compared to most people. For that matter, elected officials at all levels of government and the departments that make government function, plus officers of the court share this similar characteristic; all do work that is specialized, and in many cases, without a counterpart in the private sector. Occasionally, however, an event or series of events will occur that puts even the most experienced officers, officials and administrators to the test.
This course is designed to help all departments, organizations and agencies within the public sector prepare for just such an event. Also see Bloodborne Pathogens, Dealing with Cold Stress, and Dealing with Heat Stress.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of a crisis management team.
Identify the members of a crisis management team and define their roles.
Recognize the importance of reporting facts through a designated spokesperson.
Key Topics Include:
Preparation is the Key
The Purpose of Crisis Management Planning
Major Crisis Planning Steps
The Crisis Management Team
Responsibilities of the Team Leader
The Crisis Spokesperson
The Safety Coordinator
Department Heads
Utilities Liaison
Security
The Basic Crisis Plan - Unique and Common Elements
Crisis Identification and Planning
Entity-Wide Crisis Review
Crisis Scenarios and Impact
Crisis Procedures
The Role of the Spokesperson in Dealing with the Media
Effective public relations is essential for any organization that has a message it wants to place in the media. How PR is used, however, varies greatly from group to group. Unlike businesses, who often treat PR as an extension of marketing, most government agencies use PR primarily as a way to distribute information important to the communities they serve.
This course focuses on the ways to get your agency's message out, including the personal pitch, press releases and press conferences. It also discusses how the media works, the different components of news and how to follow-up with story pitches. This course also includes information on responding to crises and emergencies, how to have a successful interview and how to control your message.
Time: approximately 30 minutes
Learning Objectives:
Recognize the basic components of public relations.
Identify the elements necessary to successfully pitching a story idea.
Determine how to best respond in a crisis or emergency situation.
Key Topics Include:
What is Public Relations?
The Media: Friend or Foe?
Is it News?
Media Cycles
Getting the Word Out
Personal Pitch
Press Conference
Press Release
Controlling the Message
Interviews
Crisis Response
Following Up
Common PR Mistakes
Keys to Good PR
+ Disciplinary Action and Procedures for Local Gov
$12.00 per license
For any organization to be successful, work rules need to be followed and job performance has to meet acceptable levels. When this does not occur, steps need to be taken that will change behavior or performance to meet the organization's needs.
This course will educate managers on the importance of rules and discipline in the workplace and will help them identify steps in the progressive disciplinary process.
Providing a safe work environment free from drugs and alcohol is the responsibility of every manager. Alcohol and drug awareness training will help your managers learn how they can be part of the solution.
This course will help managers understand how drugs and alcohol can impact your organization as well as help them recognize signs of drug or alcohol abuse within the organization.
Time: approximately 30 minutes
Learning Objectives:
Understand how drugs and alcohol might be having an impact on your organization.
Detect physical, behavioral and performance indicators that someone might be abusing drugs or alcohol.
Identify the types of drugs available and their impact on the people that use them.
Key Topics Include:
The Drug-Free Workplace Act
The Basic Requirements
The Facts You Should Know
Facts that Should Scare You
Your Responsibility as a Manager
First Steps
Reasonable Suspicion
Factors Considered in Determining Reasonable Suspicion
Every day at workplaces across the country, employees huddle in conference rooms to tackle a wide range of issues. What most organizations don't realize is that most meetings are universally perceived by employees to be an unproductive, costly waste of time.
This course will help managers understand the fundamentals of meeting management and group development.
Time: approximately 30 minutes
Learning Objectives:
Understand the basic fundamentals of meeting management.
Recognize the role group development plays in effective meetings.
Analyze and avoid the common problems associated with meetings.
Despite the best of intentions and most meticulous planning, meetings can dissolve into chaos without a proper framework of rules in place. For more than 100 years, parliamentary procedure has been the preferred rule of thumb for running organized meetings. Any organization, from local hobby clubs, to business meetings and political entities can benefit from applying the guidelines of parliamentary procedure.
This course will cover the basics of parliamentary procedure, including types of motions, the hierarchy of motions, how to deliver different kinds of speeches, differentiating the various orders of business, guidelines of a well-organized meeting and different ways of voting.
Time: approximately 30 minutes
Learning Objectives:
Understand the basics of parliamentary procedure
Define the terms and actions associated with formal business proceedings
List the different types of motions and how they should be applied
Managing employee performance through an annual review process may be common, but the best managers know that the performance appraisal process is ongoing and requires their attention throughout the year.
This course will help your managers understand the importance of performance management, both in annual reviews as well as through an ongoing process.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of performance management and preparing for performance appraisals.
Realize that performance management is not a single day activity, but an ongoing process.
Identify the key factors that go into an effective performance appraisal process.
The press conference is one of the most powerful public relations tools at your disposal. As a government or law enforcement agency, your announcements have built-in importance. However, they should only be used in the most significant and timely situations.
This course focuses not only on when and why to hold a press conference, but the elements involved in planning a successful conference. The event planning element includes determining the optimal time, date and location. Media planning includes how to assemble a media kit, the key to successful talking points and creating an event timeline. This course also includes information on holding a crisis response press conference.
Time: approximately 30 minutes
Learning Objectives:
Recognize when, why and how to hold a press conference.
Identify the elements necessary to hosting a successful press conference, including event planning and media preparation.
Determine how to best respond in a crisis situation.
Your employees are your most important asset! Bringing new employees on board with effective orientation greatly increases the likelihood that they will be productive long-term assets to your organization. You don't get a second chance to make a first impression!
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of proper employee orientations.
Identify problems that can arise from a poor orientation process.
Demonstrate how effective orientations can increase productivity.
Although many people consider meetings a waste of time, this doesn't have to be the case. Running an effective board meeting requires significant behind-the-scenes planning and coordination to establish clearly defined goals. Also, everyone around the table should feel like they have had an opportunity to contribute to effectively resolve outstanding issues. A good chairperson knows how to handle different personality types and draw them into the conversation, while keeping an eye on the clock and making sure everything stays on schedule.
This course will cover the techniques for encouraging participation, resolving conflict and keeping discussion focused. Additionally, you will about the different styles of leadership, diverse personality types around the table and the behind-the-scenes planning essential for conducting a successful meeting.
Time: approximately 30 minutes
Learning Objectives:
Determine how to keep a meeting on time, focused and moving forward.
Identify and work effectively with different personalities around the board table.
Recognize the peripheral components essential to running an effective meeting, including minutes, agenda and calendar.
Employees are an organization's internal customers, and its most valuable asset. Employee departure statistics show that direct supervisors have a greater effect on turnover than anyone in the organization.
This course will help your managers learn effective supervisory communication skills and identify key characteristics of good supervisors. Also see Supervisory Skills 201.
Time: approximately 30 minutes
Learning Objectives:
Recognize effective supervisory communication skills.
Identify key characteristics of good supervisors.
Understand the skills involved in providing effective supervision.
The best supervisors know that effective management takes more than communication and leadership skills. Take your managers to the next level with this perfect partner course to Supervisor Skills 101.
This course addresses the skills needed to properly assess employee capabilities and understand their job responsibilities. It also covers how to develop employees, performance improvement techniques, and recognition methods. Also see Supervisory Skills 101.
Time: approximately 30 minutes
Learning Objectives:
Understand how to assess employee capabilities.
Identify employee development needs and ways to improve performance.
Identify various methods of rewarding and recognizing employees.
Working in a smaller community doesn't change the need for quality training. If anything, training may be even more important for small communities because of the multiple roles employees often fill. The fact that smaller cities face limitations in the budget they have to work with and the number of staff members they have makes finding cost-effective, time efficient methods of training critical to the success of the training process.
In this course, the learner will learn to identify the methods of training that work best for small communities, recognize the obstacles to overcome in providing training for small communities and finally, understand the criteria for evaluating training needs.
Time: approximately 30 minutes
Learning Objectives:
Identify the methods of training that work best for small communities.
Recognize the obstacles to overcome in providing training for small communities.
Understand the criteria for evaluating training needs.
Key Topics Include:
Different Challenges, Different Scale
Same Expectations
Training Needs
Training Limitations in Smaller Communities
Facilitated Training
Disadvantages to Facilitated Training
DVD or VHS Tape Training Programs
Disadvantages of DVDs or VHS Tape Training Programs
Online Training
When is Online Training the Best Option?
On the Job Training
Shopping Tips for Training Materials
"Our Community is Too Small to Need Training Materials"
While there are many benefits of moving into a management position, new managers face many stresses, not the least of which is handling changes in relationships with peers.
This course will help new managers understand the possible reactions of peers to their new position and set the proper tone in handling the changes in relationships that must occur when one moves into a supervisory role.
Time: approximately 30 minutes
Learning Objectives:
Recognize the rewards and obstacles of moving from the position of peer to one of supervisor in the workplace.
Identify the changes in relationships that are likely to occur as you move from peer to supervisor.
Understand the reactions your peers may have as you move from peer to supervisor and how to respond to them.
This course is designed to ensure all workers understand how to make a positive impression by the way they manage calls and messages. While technology allows for more communication, good communication still depends upon the people handling the conversations. With a few basic communication skills appropriate for today's workplace, any one in an organization can handle telephone calls professionally and effectively. This course is appropriate for all workers in organizations, agencies, businesses, and local government. No matter who answers the phone, the impression they make can be a positive one that reflects well upon the whole organization.
Time: approximately 30 minutes
Learning Objectives:
Identify professional expectations for today's telephone etiquette
Recognize ways to make a good impression over the phone
Discover solutions to common miscommunication problems
Learn how to track and manage phone calls more easily and effectively
Acquire a few helpful tips and phrases for handling phone conversations
Key Topics Include:
Understanding telephone etiquette in today's workplace
Communicating verbally is relatively easy for some people. When it is necessary to communicate in a written format, however, they may have difficulty expressing themselves effectively.
This course will teach employees how to make business documents more interesting, informative and easier to understand.
Time: approximately 30 minutes
Learning Objectives:
Identify techniques for making business documents more interesting and informative.
Understand the importance of effective communications in the workplace.
Security is important in all areas of our lives, whether it be our financial, personal, or electronic. Along with the conveniences of the Internet comes a responsibility on the part of the user.
This course will help your employees keep their personal and business information and files safe from viruses and other dangers.
Time: approximately 30 minutes
Learning Objectives:
Identify who can intrude into your computer and how.
Recognize the most common and current ways to keep your technology secure.
Determine simple ways to prevent viruses in order to avoid losing valuable information.
It's no coincidence that the number one thing that major corporations look for when hiring managers is excellent communication skills. If you communicate effectively, you will more likely to achieve success in your career and your personal life. Being a good listener and knowing how to self-edit will help ensure your success as a communicator. This course will provide you with tools and suggestions on how to accomplish this goal.
Time: approximately 30 minutes
Learning Objectives:
Understand that listening is a major part of effective communication
Recognize the need for self-editing when using electronic communication media
Recognize the need for well written content on a website
Strong work relationships provide many benefits for the individuals involved and for the organization. It can have a positive influence on job satisfaction, hold a team together in times of stress, and may be essential for career advancement.
This course explains the advantages of building strong relationship in the workplace, the major characteristics of strong working relationships, and techniques for building them.
Time: approximately 30 minutes
Learning Objectives:
Understand the advantages of building strong relationships in the workplace.
Identify the major characteristics of strong working relationships.
Recognize techniques for building relationships at work.
Begin with the end in mind! Goal setting will help motivate employees because they will understand where they, their department and the organization are headed.
This course trains employees to understand the importance of goal setting and how to set them effectively. It also helps them recognize barriers to implementing and achieving goals.
Time: approximately 30 minutes
Learning Objectives:
Understand the importance of goal setting and how to set goals effectively.
Identify the components of SMART goals.
Recognize barriers to setting, implementing and achieving goals.
Are your employees stressed out? Stress can have a big impact on the quality and quantity of work being done, whether the stress is caused in the workplace or at home.
This course defines stress, and addresses common causes of stress in the workplace. More importantly, it helps employees learn techniques to alleviate their stress. Finally, it will help them to understand how workplace stress might affect them and those around them.
Time: approximately 30 minutes
Learning Objectives:
Identify the common causes of workplace stress.
Recognize different ways to alleviate or deal with stress.
Determine how workplace stress can affect you and the people around you.
Although employers expect personal professionalism to simply be a matter of common sense, some employees are still unable to get to work on time, come to work with a bad attitude or consistently fail to meet basic standards of acceptable behavior.
This course illustrates how accepting personal responsibility for our own actions and everything that happens in our life helps us raise our level of expectations regarding our behavior and our goals. We stop acting like victims and start acting like persons in control of ourselves and our lives. See also Time Management Skills, Work Environment Flexibility, and Writing an Effective E-mail.
Time: approximately 30 minutes
Learning Objectives:
Distinguish the core expectations your employer has for you from those you have for yourself.
Acknowledge the importance of personal professionalism in the workplace.
Recognize the importance of having high self-expectations both personally and professionally.
Key Topics Include:
Everyday "Core" Employer Expectations
What are YOUR Expectations for Yourself?
Don't Confuse Goals with Expectations
Expectations
Commonly Used Excuses
Being Present and on Time
Where are Your Keys?
Neither Rain, Sleet, nor Snow
Your Decisions Impact Other People's Lives
Your Decisions Impact YOUR Life
It's Your Choice
Expect the Best in People; Expect the Worst in People...
Your time is an extremely valuable and limited commodity. In order to manage their time better, employees need to review and possibly change some of their work and personal habits.
This course will teach your employees to recognize the value of their time, to identify the benefits of good time management, how to better manage their time, and to understand procrastination and how to avoid it. See also Personal Professionalism, Work Environment Flexibility, and Writing an Effective E-mail.
Time: approximately 30 minutes
Learning Objectives:
Recognize the value of your time.
Identify the benefits of good time management and ways to better manage time.
Today's workplace is constantly changing. In order to succeed in this environment, employees must learn to expect and plan for change.
This course will help employees recognize the characteristics of a flexible work environment, as well as help them identify methods for managing change personally and in the workplace. See also Personal Professionalism, Time Management Skills, and Writing an Effective E-mail.
Time: approximately 30 minutes
Learning Objectives:
Recognize the characteristics, pros and cons of a flexible work environment.
Identify methods for managing change in the workplace.
Distinguish the characteristics of flexible work roles, role stress and ways to manage it.
E-mail is quickly becoming the most common method of communicating in the workplace, both internally (amongst employees) and externally (with customers). Employees should have the necessary skills so their e-mails are clear, concise, and compliant with e-mail etiquette.
This course covers the various components of an e-mail message, techniques for communicating effectively through e-mail, and appropriate styles for different types of e-mail messages. See also Personal Professionalism, Time Management Skills, and Work Environment Flexibility.
Time: approximately 30 minutes
Learning Objectives:
Identify the various components of an e-mail message and recognize the correct way to use them.
Recognize the different techniques and rules for communicating effectively through e-mail.
Distinguish the appropriate behavior styles for different types of e-mail messages.
Spills and leaks occur every day in all types of facilities. Fortunately, most are very small. Many of these spills, however, involve hazardous wastes that must be cleaned up correctly. It's important that everyone in the facility know how to correctly clean up small and large spills - and do so safely.
In this course, the learner will be exposed to best practices for preventing spills in the work area, gain insight on how to deal with a spill and finally, gain knowledge as to why floor drains are rapidly becoming extinct and what best practices are related to floor drains and spilled fluids. See also Bloodborne Pathogens and other Hazardous Materials and Chemicals and MSDS.
Time: approximately 30 minutes
Learning Objectives:
Describe best practices on preventing spills in the work area.
Describe how to deal with a spill.
Explain why floor drains are rapidly becoming extinct.
Describe best practices related to floor drains and spilled fluids.
Defined simply, defensive driving is driving proactively to ensure the safety of yourself and others. The basic elements of defensive driving require that you make good decisions. However, some circumstances require drivers to have additional knowledge and training to inform their decisions. Advanced defensive driving means being prepared to drive safely in unexpected circumstances and challenging environments. Advanced defensive driving requires being fully informed about potential hazards and knowing the proper techniques for handling them.
This course will cover the techniques for safely driving in severe weather as well as how to share the road with pedestrians and various vehicle types. Additionally, you will learn how to adjust your driving style to account for different road conditions.
Time: approximately 30 minutes
Learning Objectives:
Identify the hazards associated with severe weather driving and know how to respond to them
Recognize your responsibilities when sharing the road with other motorists, cyclists, and pedestrians
Determine how to adjust your driving style to various road conditions
Key Topics Include:
What is Advanced Defensive Driving?
Why is Defensive Driving Important?
Advanced Defensive Driving
Driving in Severe Weather Conditions Snow and Ice, Standing Water, Skidding, Hydroplaning
Of all the various types of injuries that occur in the workplace, back injury is one of the most significant. At some point, over 66 percent of all Americans will experience some type of back pain.
This course will present the common causes of back injuries, help the learner identify ways to avoid back injury as will as understand the impact back injury can have on his/her ability to work. See also Basic First Aid, Workplace Ergonomics, and Preventing Accidents in the Workplace.
Time: approximately 30 minutes
Learning Objectives:
Recognize the common causes of back injuries.
Identify ways to avoid back injury.
Understand the impact back injury can have on your ability to work.
You never know when or where a medical emergency will occur. All employees will feel more confident about their ability to respond to an emergency with this introduction to basic first aid principles.
This course will help employees understand how to deal with medical emergencies, including how to assess a situation before administering first aid and recognizing what steps need to be taken in accordance with Emergency Action Principles. See also Back Injuries, Workplace Ergonomics, and Preventing Accidents in the Workplace.
Time: approximately 30 minutes
Learning Objectives:
Understand how to deal with medical emergencies.
Determine how to correctly assess a situation and process the information before administering first aid.
Recognize what steps need to be taken in accordance with the Emergency Action Principles.
Any employee who comes into contact with blood or other body fluids is at risk for acquiring a bloodborne pathogen such as HIV/AIDS, Hepatitis B Virus, and other infectious diseases.
This course will help employees understand the dangers associated with bloodborne pathogens and the risk of potential exposure in the workplace. Employees taking this course will learn to identify ways to protect themselves and others from infection, in addition to learning safe clean-up and waste disposal requirements for potentially contaminated items.
Time: approximately 30 minutes
Learning Objectives:
• Understand the dangerous nature of bloodborne pathogens
• Recognize your risk of exposure to bloodborne pathogens in the workplace
• Identify ways to reduce your risk of exposure and prevent infection
• Recognize best practices for cleaning blood spills and disposing of potentially contaminated items
Cemetery maintenance work requires attention to both practical and emotional details. In a practical sense, you must consider the types of safety issues relevant to any job involving equipment such as lawnmowers, trimmers and backhoes. Working in a cemetery also requires empathy for the family members and friends of the deceased who are interred in your facility. All these visitors see when they come to pay their respects is the condition of their loved ones grave. Your attention to detail can make their visit a good one. In this course, the learner will gain understanding of both the things he or she need to know to do the job safely, as well as the things that will help make a visit to the facility a more pleasant experience for friends and loved ones.
Time: approximately 30 minutes
Learning Objectives:
Recognize the need for empathy and good customer service skills when doing cemetery maintenance
Identify the four most common types of lawnmower related accidents
Understand the need for wearing the proper clothing and personal protective equipment
A chain saw can be a valuable tool when used properly. It can also be very dangerous in the hands of someone unfamiliar with the rules for operating it safely. Approximately 36,000 chain saw injuries occur each year with a cost of over $350 million in workers' compensation payments.
This course will provide learners with an understanding of the risks involved when using a chain saw and the steps that can be taken to reduce those risks by using a chain saw safely and efficiently
Time: approximately 30 minutes
Learning Objectives:
Identify the risks inherent in operating a chainsaw
Define the term "kickback"
Recognize the importance of reading the instructions before operating any chainsaw
OSHA requires employers to provide their employees with detailed information and training on the chemicals they work with and to keep the information where it is easy to access. This is accomplished by means of the Material Safety Data Sheet (MSDS).
In this course, the learner will gain understanding regarding what an MSDS sheet is and how it is used, as well as knowledge of some of the dangers associated with chemicals and ways to be safe when using chemicals. See also Absorbents and Spills and Bloodborne Pathogens and other Hazardous Materials.
Time: approximately 30 minutes
Learning Objectives:
Describe what an MSDS sheet is.
Describe how an MSDS sheet is used.
List some of the dangers associated with chemicals.
Driving a commercial motor vehicle (CMV) safely is a big responsibility because the vehicle you're driving is much larger than the majority of cars, SUVs, and mini-vans that you will encounter as you go about your work day. As a result, should you be involved in an accident, there is a greater likelihood that you will cause more damage to the other vehicle involved than the damage your vehicle will incur, not to mention the severity of injury that may take place.
In this course, employees will learn to recognize the major responsibilities of commercial motor vehicle drivers and identify the "4 A's of Defensive Driving", understand the definition of a "No-Zone" and the steps involved in safely backing up a CMV.
Time: approximately 30 minutes
Learning Objectives:
Recognize the major responsibilities of commercial motor vehicle (CMV) drivers.
Identify the "4 A's of Defensive Driving."
Understand the definition of the "No-Zone."
Identify the steps involved in safely backing up a CMV.
Working for local government in any kind of Public Works capacity could potentially involve the need to work in a confined space. This can be a challenge because, not surprisingly, many people do not enjoy working in a confined space. They are usually awkward, uncomfortable and difficult to get in and out of. In addition to the discomfort, they can also be dangerous.
In this course, the learner will gain knowledge regarding how to identify hazards related to working in confined spaces, recognize safety procedures related to confined spaces and finally, understanding of confined space permits and how special permits impact performing jobs in confined space work areas.
Time: approximately 30 minutes
Learning Objectives:
Identify hazards related to working in confined spaces.
Recognize safety procedures related to confined spaces.
Understand the permit and how it affects confined space work areas.
For those who make their living working outside, disregarding cold weather conditions can have drastic consequences. It's important to be smart, be prepared and always be on the look out for signs of cold stress.
This course will help employees understand the risks inherent in working in cold weather, identify methods for protecting themselves from the dangerous effects of cold weather and most importantly, recognize the warning signs of hypothermia and frostbite. Also see Dealing with Heat Stress.
Time: approximately 30 minutes
Learning Objectives:
Understand the risks inherent in working in cold weather.
Identify methods for protecting yourself from the dangerous effects of cold weather.
Recognize the warning signs of hypothermia and frostbite.
"Is it hot enough for you?" is a phrase that is tossed about often during the dog days of summer as part of many casual conversations. When it comes to people who have to work in environments of extreme heat, however, it is not a casual subject. It can easily become a life or death matter if appropriate measures are not taken to minimize the effects of heat stress.
This course will help employees understand the health risks associated with heat stress, identify methods for minimizing the effects of heat, and finally recognize the symptoms of heat stroke and heat exhaustion in themselves and others. Also see Dealing with Cold Stress.
Time: approximately 30 minutes
Learning Objectives:
Understand the health risks associated with heat stress.
Identify methods for minimizing the effects of heat.
Recognize the symptoms of heat stroke and heat exhaustion in yourself and others.
Defensive driving is driving proactively to ensure the safety of yourself and others. By this definition, defensive driving sounds like a simple, common sense practice. Everyone thinks that driving safely and responsibly is the right thing to do. However, people’s understanding of what constitutes safe and responsible driving can vary from person to person. In fact, you may think you’re driving defensively while ignoring potentially dangerous habits that are second nature.
This course will cover the basics of defensive driving, providing a clear picture of how you should drive so that you are in control of your vehicle at all times and actively making safe choices while behind the wheel regardless of what other drivers are doing. Additionally, you will learn how the decision you make can improve your own safety, as well as the safety of everyone else on the road.
Time: Approximately 30 minutes
Learning Objectives:
Recognize how your decisions impact your safety and that of other motorists
Identify the actions you can take to be safer behind the wheel
Recognize the risks and costs of inattentive, irresponsible, and aggressive driving
Key Topics Include:
What is Defensive Driving?
Why is Defensive Driving Important?
Basic Defensive Driving
Watching the Road
Maintaining Safe Speeds
Yielding the Right of Way
Using Proper Safety Equipment
Judgment and Courtesy
Driving While Impaired – Drugs and Alcohol, Drowsy Driving, Other Types of Impairment
Paying proper attention to the design, installation and maintenance of playground equipment can ensure safe and fun visits for the children who play there. Playground planners should identify potential hazards in order to design a safe and entertaining environment for children. In addition, regular inspection, maintenance and repair can help keep a playground a safe for generations of children to come. In this course, the learner will gain insights on how to design and maintain a safe playground by understanding the best materials to use and where risks are most likely to occur. Moreover, this course will explain how making good decisions up front can help avoid some risks altogether.
Time: approximately 30 minutes
Learning Objectives:
Determine age-appropriate playground equipment for the targeted users
Identify the two types of playground surfacing materials
Recognize the importance of regular inspections, maintenance and repair of playground components to the safety of the end users
While it's not always possible to avert disaster or avoid an electrical incident or fire, we can minimize the frequency and reduce the level of damage and loss by understanding what causes them and what to do if they occur.
This course will help employees identify the most common electrical hazards and flammables. It will also help them learn what to do in case of a fire and how to recognize and use the different types of fire extinguishers. See also Lockout/Tagout.
Time: approximately 30 minutes
Learning Objectives:
Identify the most common electrical hazards and flammables.
Understand what to do in case of a fire.
Recognize the three types of fire extinguishers and their usage.
Most people don't think logically during a crisis. For that reason, it is important to have a plan in place before an emergency occurs.
This course will help your employees recognize how to prepare for and respond to an emergency in the workplace. It will also help them identify the components of an Emergency Action Plan and understand proper exit and assembly procedures.
Time: approximately 30 minutes
Learning Objectives:
Recognize how to prepare for and respond to an emergency in the workplace.
Identify the components of an Emergency Action Plan.
Whether one's job involves using tools and being up on ladders every day of the week, or whether the only time your feet leave the ground is to use a step stool to get something off of the top shelf of the supply room, it is important that you have an understanding of how to properly use equipment used on the job such as ladders, power tools or dollies and hand trucks.
This course will help employees first identify different types of ladders and equipment used for materials transport and finally, recognize the risks of and safe usage techniques for ladders, power tools, and transport vehicles. Also see Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, Snow and Ice Management, and Trench Safety.
Time: approximately 30 minutes
Learning Objectives:
Identify different types of ladders and equipment used for materials transport.
Recognize the risks of and safe usage techniques for ladders, power tools, and transport vehicles.
Nobody who works high above the ground wants to fall; and yet it is a very real risk for those who make their living in that environment, particularly in the construction industry. For this reason, the Occupational Health and Safety Administration (OSHA) has created fall protection standards which are designed to help minimize the risk. While these standards only apply specifically to construction, anyone who works above the ground will benefit from them. This course will discuss the standard and the practices addressed in it.
Time: Approximately 30 minutes
Learning Objectives:
Understand fall protection and how you reduce or eliminate fall-related injuries
Identify regulations that affect construction falls
Determine how to reduce fall related injuries in your organization
This course explains basic forklift training procedures, which may vary considerably depending on the company or organization for which you work. Complete forklift training involves formal instruction (classroom, test taking), as well as practical training (hands on training) focusing on the type of forklift you will be using.
Forklifts are specialized multi-use vehicles that many people simply take for granted. Imagine what it would be like, however, to handle the heavy lifting, moving, stacking, loading and unloading of materials of various sizes, shapes, and weights without them. They can, however, be dangerous if they're operated by people who are not trained to use this highly technical equipment. To drive a forklift safely, you need to understand the possible risks. In this course, the learner will get an introduction to risks inherent with operating a forklift as well as gain understanding regarding the dos and don’ts of operating a forklift safely.
Time: approximately 30 minutes
Learning Objectives:
Recognize the link between forklift training and equipment safety
Identify the risks involved with driving a forklift
Understand the rules for safely driving a forklift
While accidents can be minimized and sometimes prevented by proper safety training, they cannot be avoided entirely. When an incident occurs, it's important that employees understand the investigation and reporting process.
This course will help employees recognize the importance of incident investigations and the roles that employees play in the process, as well as help them identify the types of information collected during an investigation.
Time: approximately 30 minutes
Learning Objectives:
Recognize the importance of incident investigations and the role individuals should play.
Identify the types of information collected in an incident investigation.
Key Topics Include:
Injuries on the Job
The Occupational Safety and Health Administration - OSHA
Falls from height remain one of the leading causes of workplace fatalities, and yet many people are of the opinion that risks exist only when one is on a ladder at great heights. In fact, a fall from even the smallest of step ladders can still result in significant injury and even death.
While the statistics are alarming, the good news is that many ladder related accidents can be avoided by simply choosing the right equipment and then using it properly. In this course, we will discuss the different types of ladders available, their limitations and restrictions and the appropriate techniques one should practice to ensure their safety while using them.
Lawn mowers are an important component in the ongoing efforts to keep our community looking its best. To many people, the sound of lawn mowers running and the smell of fresh-mowed grass are welcome signs of spring and summer's return. One should always keep in mind, though, that there are risk factors involved in operating this powerful equipment.
This course will help employees recognize the risks involved in using lawn care equipment, identify the 4 most common types of lawn mower accidents and ways to avoid them and finally, provide tips for the safe operation of different types of lawn care equipment. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Snow and Ice Management, and Trench Safety.
Time: approximately 30 minutes
Learning Objectives:
Recognize the risks involved in using lawn mowing equipment.
Identify the 4 most common types of lawn mower accidents and ways to avoid them.
Understand the steps involved in the safe operation of different types of lawn mowing equipment.
Dozens of workers are killed and more are injured every year because they did not de-energize and lock out equipment before working on it. Lockout/Tagout is a way to make sure electricity or other energy is not turned on (or released) while someone is working on machinery.
This course will define the Lockout/Tagout (LO/TO) process, communicate risks of not using proper procedures and finally, define and emphasize proper procedures and responsibilities for the learner. See also Electrical and Fire Safety.
Time: approximately 30 minutes
Learning Objectives:
Understand the Lockout/Tagout process.
Recognize the risks of not using proper procedures.
The Occupational Safety and Health Administration's regulations on exit routes have been created to ensure that people will have safe, easily identifiable and efficient means of leaving a building, facility or area during emergency situations. Disaster often comes without warning, and the individual's survival and the survival of others will depend on being prepared.
This course will show the learner how to recognize exit routes and to understand what his/her personal responsibilities are in an emergency as well as how to prepare himself/herself for an emergency and finally, identify appropriate assembly procedures. See also Emergency Preparation and Egress.
Time: approximately 30 minutes
Learning Objectives:
Recognize exit routes and your personal responsibility.
Understand how to prepare yourself for an emergency.
Some people may consider personal protective equipment (PPE) such as safety glasses, gloves, steel-toed boots, ear plugs, respirators or hard hats an inconvenience. If you were advised of the potential loss of your ability to witness a sunset, hear a child's laughter, walk along a beach or breathe in a lungful of fresh air, would you be willing to take that "inconvenient" risk? Too often, we take our hands, feet, eyes, ears, lungs, and even our ability to think for granted.
Fortunately, many injuries can be avoided by simply wearing the appropriate personal protective equipment for the job at hand. In this course, we examine some of the risks that can exist in the workplace and the types of PPE that can be used to prevent injuries these risks create.
Time: approximately 30 minutes
Learning Objectives:
Identify the employer and employee responsibilities regarding personal protective equipment
Recognize the need for proper maintenance of personal protective equipment
Recognize the potential for life-changing injuries if personal protective equipment is not used on the job.
Power tools are designed to make work easier, but with great power comes great responsibility. Persons using power tools need to familiarize themselves with the safety features and guidelines for any tool they will be using. Not doing so can have devastating results. In 2001, for example, over 418,000 power tool related injuries were treated in hospital emergency rooms. Understanding the rules and guidelines on how to operate these tools safely can significantly minimize the risks. In this course, the learner will have the opportunity to gain greater understanding of the different categories of power tools.
SUMMARY
Time: approximately 30 minutes
Learning Objectives:
Identify the different categories of power tools
Recognize the importance of keeping your hands clear of the work surface when operating power tools
Understand the risk inherent with improper use of power tools
Accidents happen. However, sometimes such accidents and injuries occur because of poor decision making, a lack of personal responsibility for one's health and well-being, or a lack of proper personal protective equipment.
This course will help employees identify ways that they could injure their back, feet, eyes, hands, and hearing on the job. It will also help them identify ways to prevent these personal injuries, including usage of proper protective equipment. See also Back Injuries, Basic First Aid, and Workplace Ergonomics.
Time: approximately 30 minutes
Learning Objectives:
Identify common ways you can injure your back, feet, eyes, hands and hearing on the job.
Identify some ways to prevent personal injuries.
Recognize the importance and proper usage of protective foot, eye, hand and hearing protection.
Key Topics Include:
Back Pain - More Common Than You Think
Anatomy of the Back - A Grand Design
A Nagging Type of Injury
Common Causes of Back Injury
We're Not Kids Anymore!
The Power of Proper Lifting
Proper Lifting Technique
Putting Things Down
Most Jobs are "Hands On"
Injuring Your Hands
Follow a Good Example
Match the Glove to the Job
Targeting the Risk
Skin Absorption: Different Job, Different Glove
Hazardous Materials and You
Repetitive Motion Disorders
Avoiding Repetitive Motion Disorders
Injuries to the Eyes
Protecting Your Eyes
The Sound of Music
Types of Hearing Protection
Putting Your Best Foot Forward
What is Protective Footwear?
What are the Hazards?
+ Preventing Slips, Trips & Falls - Local Government
$12.00 per license
Course Summary:
For as long as comedy has existed, one sure way to get a laugh has been to have a character slip and fall. In the workplace, however, there is nothing funny about slips, trips and falls.
Slip, trip and fall accidents are among the leading causes of traumatic occupational death. According to the Bureau of Labor Statistics, approximately 3,000 nonfatal and almost 700 fatal work–related falls occur annually. Since occupational falls are associated with high rates of lost time from work and medical costs, it is in everyone's best interests to understand the risks involved and learn ways to avoid this type of hazard.
In this course, the learner will gain understanding regarding where slips, trips and falls are most likely to occur, how to minimize the risk of workplace accidents and the importance of personal responsibility in risk management.
Time: approximately 25 minutes
Learning Objectives:
Identify areas where slips, trips and falls are most likely to occur
Recognize the need to clean up spills as you see them
Understand the need for taking personal responsibility to eliminate slips, trips and falls in your office
Public employees whose work involves visiting the homes of citizens need awareness of the potential risks they might encounter in that process. Whether dog bites, slick sidewalks and pavements, or citizens themselves, employees should be prepared for anything. This course identifies some of the inherent risks and what you can do to minimize your physical risks.
Time: approximately 30 minutes
Learning Objectives:
Recognize the indicators of a potential dog attack
Identify the signs and symptoms of mental illness
Know the appropriate type of footwear for working outdoors
Getting oxygen to your lungs is crucial. Without air/oxygen, you only have a few minutes to live. Sadly, some people think they are invincible, and they allow their lungs and respiratory system to be damaged on the job over a period of time by not being aware of possible breathing problems or using the proper protective equipment for breathing.
In this course, the learner will gain understanding regarding the importance of proper respirator use, why respirator fit tests and medical approval are necessary before using a respirator and finally an understanding of situations where negative pressure and positive pressure respirators are applicable.
Time: approximately 30 minutes
Learning Objectives:
Explain the importance of proper respirator use.
Determine why respirator fit tests and medical approval are necessary before using a respirator.
Describe negative pressure and positive pressure respirators.
Coordinating all of the different parties involved in preparing for and dealing with a winter storm requires precision worthy of a symphony orchestra! Just as the symphony orchestra requires rehearsal to achieve precision in its performances, so do the personnel who will be responsible for keeping the streets clear and drivable during winter snow and ice storms.
This course will help winter road crews understand how different weather conditions require different types of road treatment, as well as reinforce the importance of proper calibration of equipment and finally, set out the guide lines for appropriate salt application. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, and Trench Safety.
Time: approximately 30 minutes
Learning Objectives:
Recognize that different weather conditions require different types of road treatment.
Comprehend the importance of proper calibration of equipment.
Some type of excavation will typically be involved in almost every construction project. Unfortunately, by its very nature, this can be an extremely hazardous activity. Trenches used to install or repair gas, sewer, water and utility lines are particularly dangerous.
In this course, the learner will discover how to recognize the hazards that exist with trenching activities, gain understanding regarding the regulations that govern activities tied to trenching and finally, learn to identify safety procedures associated with trenching activities. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, and Snow and Ice Management.
Time: approximately 30 minutes
Learning Objectives:
Recognize the hazards that exist with trenching activities.
Understand the regulations that govern activities tied to trenching.
Identify safety procedures associated with trenching activities.
Proper roadway signage is vital to ensuring safe and efficient traffic flow. The Manual on Uniform Traffic Control Devices (MUTCD), issued by the Federal Highway Administration, provides the national standards for roadway signage. State and local governments are responsible for ensuring that the roadways in their jurisdictions are properly signed and that traffic control devices are properly maintained.
This course will provide learners with an understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection.
Time: approximately 30 minutes
Learning Objectives:
Identify the importance of MUTCD compliance.
Recognize common types of warning signs.
Determine how proper sign maintenance can protect your organization from legal liability.
Key Topics Include:
Why is MUTCD Compliance Important?
Common MUTCD Violations
MUTCD Basics
Regulatory & Warning Signs
Railroad Crossings
T-Intersections
Horizontal Alignment Signs
Chevron Signs and Directional Arrows
Minimum Maintenance Roads
Low Water Crossing and Do Not Enter When Flooded Signs
Proper roadway signage is vital to ensuring safe and efficient traffic flow. The Manual on Uniform Traffic Control Devices (MUTCD), issued by the Federal Highway Administration, provides the national standards for roadway signage. State and local governments are responsible for ensuring that the roadways in their jurisdictions are properly signed and that traffic control devices are properly maintained.
This course will provide learners with a Nebraska-specific understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection.
Time: approximately 30 minutes
Learning Objectives:
Identify the importance of MUTCD compliance.
Recognize common types of warning signs.
Determine how proper sign maintenance can protect your organization from legal liability.
Key Topics Include:
Why is MUTCD Compliance Important?
Common MUTCD Violations
MUTCD Basics
Regulatory & Warning Signs
Railroad Crossings
T-Intersections
Horizontal Alignment Signs
Chevron Signs and Directional Arrows
Minimum Maintenance Roads
Low Water Crossing and Do Not Enter When Flooded Signs
Work zones can pose hazards to drivers and workers alike. Because work zones present drivers with unfamiliar traffic patterns and road conditions, special care must be taken to design and sign work zones so that drivers can anticipate and safely react to these new circumstances. In addition, well-designed work zones will provide workers with protection and ample space in which to do their jobs.
This course will provide learners with an understanding of the basic components of a work zone, as well as guidelines for work zone signage. Additionally, they will learn how work zone design elements can improve safety by reducing the number of decisions motorists are asked to make as they move through the area.
Time: approximately 30 minutes
Learning Objectives:
Recognize the reasons why work zone safety is important
Identify the various parts of a typical work zone
Determine how work zone design can increase work zone safety
Key Topics Include:
Why is Work Zone Safety Important?
Who is Responsible for Work Zone Safety?
Fundamentals of a Safe Driving and Work Area
The Manual on Uniform Traffic Control Devices
Work Zone Signage
Work Zone Barricades
Basic Elements of the Work Zone
Designing With the Average Driver in Mind
Driver Decision and Response
Traffic Congestion's Impact on Work Zone Safety
Law Enforcement's Role in Work Zones
Accommodating Motorcycles, Bicycles and Pedestrians
When you think of workplace injuries, factory and other industrial environments typically come to mind. The fact is, however, employees can experience discomfort and injuries even in an office environment. As an employer, this course will show your employees that you care about their health and comfort.
This course will help employees understand the definition of ergonomics and identify common workplace ergonomic problem areas and possible solutions. See also Back Injuries, Basic First Aid, and Preventing Accidents in the Workplace.
Time: approximately 30 minutes
Learning Objectives:
Understand the definition of ergonomics.
Identify common workplace ergonomic problem areas and possible solutions.
